Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Cycle time in business days to resolve a payroll error
This measure calculates the number of business days it takes to resolve a payroll error. It is part of a set of Cycle Time measures that help companies analyze the duration…
-
Measure Spotlights|
Number of employees paid per FTE that performs the process group "process payroll"
This measure calculates the number of employees paid per full-time equivalent (FTE) employee that processes the payment of salaries and wages in accordance with…
-
Measure Spotlights|
Number of FTEs that perform the process "manage pay" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that calculate employee payroll for each pay period, including bonus runs…
-
Measure Spotlights|
Number of FTEs that perform the process "manage pay" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that calculate employee payroll for each pay period, including bonus runs throughout the year, and…
-
Measure Spotlights|
Number of FTEs that perform the process group "process payroll" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process the payment of salaries and wages in accordance with…
-
Measure Spotlights|
Number of FTEs that perform the process "process payroll taxes" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that ensure regulatory and statutory compliance for payroll tax obligations…
-
Measure Spotlights|
Number of FTEs that perform the process "process payroll taxes" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that ensure regulatory and statutory compliance for payroll tax obligations on behalf of the…
-
Measure Spotlights|
Number of FTEs that perform the process "report time" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion that capture/approve consolidated employee time information and record data in the…
-
Measure Spotlights|
Number of FTEs that perform the process "report time" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that capture/approve consolidated employee time information, and record data in the time reporting…
-
Measure Spotlights|
Number of FTEs that perform the process group "process payroll" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that process the payment of salaries and wages in accordance with organizational policies and…
-
Measure Spotlights|
Systems cost to perform the process "manage pay" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including…
-
Measure Spotlights|
Systems cost to perform the process "process payroll taxes" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
-
Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…
-
Measure Spotlights|
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
This measure calculates the organization's expenditure in selling, general, and administrative (SG&A) costs as a percentage of business entity revenue. SG&A costs encompass a…
-
Measure Spotlights|
Total cost of continuing operations as percentage of revenue
This measure calculates the total cost of continuing operations as a percentage of revenue. Total cost of continuing operations is the sum of cost of goods sold (COGS) and…