Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
First contact resolution rate for payroll inquiries
This measure calculates the percentage of payroll inquiries resolved during the first contact. This Process Efficiency measure is intended to help companies minimize waste…
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Measure Spotlights|
Outsourced cost to perform the process "process payroll taxes" per employee paid
This measure calculates outsourced cost per employee paid to perform the process "process payroll taxes". Outsourced cost refers to the total cost of outsourcing a specific…
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Measure Spotlights|
Outsourced cost to perform the process group "process payroll" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Systems cost to perform the process group "process payroll" per employee paid
This measure calculates systems cost per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance with…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" per employee paid
This measure calculates personnel cost per employee paid to perform the process group "process process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Overhead and other costs to perform the process "report time" per $1,000 revenue
This measure calculates overhead and other cost per $1,000 business entity revenue to perform the process "report time". Overhead cost refers to expenses that an organization…
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Measure Spotlights|
Outsourced cost to perform the process "manage pay" per employee paid
This measure calculates outsourced cost per employee paid to perform the process "manage pay". Outsourced cost refers to the total cost of outsourcing a specific process to a…
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Measure Spotlights|
Percentage of paid employees that are exempt employees
This measure calculates the percentage of employees paid that are salaried (exempt) employees. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of paid employees that are non-exempt employees
This measure calculates the percentage of employees paid that are hourly (non-exempt) employees. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of paid employees that are retired employees
This measure calculates the percentage of employees paid that are retired employees receiving payments from payroll. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per disbursement
This measure calculates the total cost per disbursement (i.e. a transfer of funds from the payroll department to an employee, including all payment methods and types) to…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per employee paid
This measure calculates the total cost per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per process group FTE
This measure calculates the total cost per process group full-time equivalent (FTE) employee to perform the process group "process payroll," which consists of the payment of…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per payroll inquiry
This measure calculates the total cost per payroll inquiry (i.e. any question or concern an employee raises with regard to any topic related to payroll disbursements) to…