Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total FTEs that perform the process group "process payroll" that perform the process "report time"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "process payroll"—which consists of payment of salaries and wages…
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Measure Spotlights|
Percentage of time records that are processed first time error free
This measure calculates the percentage of time records that are processed error free the first time. A time record is a single line item on an individual employee's time…
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Measure Spotlights|
Percentage of time records that are returned to the employee/field for validation and/or correction
This measure calculates the percentage of time records that are returned to the employee/field for validation and/or correction. A time record is a single line item on an…
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Measure Spotlights|
Total cost the process group "process payroll" as a percentage of cost of continuing operations
This measure calculates the total cost as a percentage of cost of continuing operations (including all costs associated with generating the income that results from…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Number of manual checks/payments per FTE that performs the process group "process payroll"
This measure calculates the number of manual checks/payments per full-time equivalent (FTEs) employee that processes payment of salaries and wages in accordance with…
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Measure Spotlights|
Number of payroll disbursements processed per FTE that performs the process "manage pay"
This measure calculates the number of payroll disbursements per full-time equivalent (FTE) employee that calculates employee payroll for each pay period, including bonus runs…
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Measure Spotlights|
Number of payroll inquiries per FTE that performs the process group "process payroll"
This measure calculates the number of questions or concerns employees raise with regard to any topic related to payroll disbursements, per full-time equivalent (FTE) employee…
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Measure Spotlights|
Number of payroll-related inquiries as a percentage of payroll disbursements
This measure calculates the number of payroll-related inquiries as a percentage of payroll disbursements. A payroll disbursement is a transfer of funds from the payroll…
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Measure Spotlights|
Number of time records processed per FTE that performs the process "report time"
This measure calculates the number of time records processed per full-time equivalent (FTE) employee that captures/approves consolidated employee time information and records…
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Measure Spotlights|
Cycle time in business days to process the payroll
This measure calculates the number of business days that elapse between the HR/benefits system cut-off and the payroll transmit date. It is a Cycle Time measure that helps…
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Measure Spotlights|
Business days the HR/Benefits system is open for employee data changes, new hires and termination during payroll period
This measure calculates the number of business days the HR/Benefits system is open for employee data changes, new hires, and termination during payroll period. It is part of…
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Measure Spotlights|
Total cost to perform the process group "process payroll" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Cycle time in business days between the time period cut-off for employees and the payroll transmit date
This measure calculates the number of business days that elapse between the time period cut-off for employees and the date that payroll is disbursed to employees and direct…
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Measure Spotlights|
Cycle time in business days from HR/benefits system cut-off until payroll system cut-off date
This measure calculates the number of business days that elapse between the final date that changes can be made to the HR/benefits system (e.g., employee data changes, new…