Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates personnel cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…
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Measure Spotlights|
Percentage of middle management/specialist new hire retention after 12 months
This measure calculates the percentage of middle management/specialist (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational worker/office staff new hire retention after 12 months
This measure calculates the percentage of operational worker/office staff (i.e. employees who do not have any management responsibility) new hires who are still employed at…
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Measure Spotlights|
Percentage of senior management/executive new hire retention after 12 months
This measure calculates the percentage of senior management/executive (i.e. the highest-ranking officers and managers below executives) new hires who are still employed at…
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Measure Spotlights|
Overhead and other costs to perform the process "manage sales orders" per $100,000 revenue
This measure calculates overhead and other costs to perform the process "manage sales orders" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Systems cost of the process "Manage sales orders" as a percentage of total process cost
This measure calculates systems cost as a percentage of the total cost to perform the process "manage sales orders". Systems cost refers to a variety of expenses related to…
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Measure Spotlights|
Overhead and other cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates overhead and other cost as a percentage of total process cost to perform the process"manage sales orders". Overhead cost refers to expenses that an…
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Measure Spotlights|
Total cost to perform the process "manage sales orders" as percentage of selling, general, and administration costs
This measure analyzes the portion of all costs associated with the process "manage sales order" in relation to the larger field of selling, general, and administration costs …
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Measure Spotlights|
Personnel cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the amount of personnel cost per $1,000 revenue for the process "manage sales orders." Personnel cost includes employee salaries/wages, bonuses,…
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Measure Spotlights|
Personnel cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates personnel cost as a percentage of the total cost to perform the process "manage sales orders". Personnel cost refers to employee personnel…
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Measure Spotlights|
Personnel cost to perform the process "manage sales orders" per process FTE
This measure calculates the amount of personnel cost per full-time equivalent (FTE) employee for the process "manage sales orders." Personnel cost includes employee salaries…
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Measure Spotlights|
Systems cost to perform the process "manage sales orders" per $100,000 revenue
This measure calculates the amount of systems cost per $100,000 revenue for the process "manage sales orders." Systems cost includes any specific cost related to system…
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Measure Spotlights|
Total cost to perform the process "manage sales orders" per process FTE
This measure calculates the total cost to perform the process "manage sales orders" per full-time equivalent (FTE) employee working on the process. The "manage sales orders"…