Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and providing funds…
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Percentage of sales orders delivered on time
This measure calculates the percentage of all sales orders that were delivered within the agreed-upon time frame. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Other cost to perform the process "invoice customer" per $100,000 revenue
This measure calculates other cost to perform the process "invoice customer" per $100,000 business entity revenue. Other cost refers to costs other than personnel, equipment,…
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Other cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates other cost to perform the process "process customer credit" as a percentage of total process cost. Other cost refers to costs other than personnel,…
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Measure Spotlights|
Other cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates other cost to perform the process "process customer credit" per $100,000 business entity revenue. Other cost refers to costs other than personnel,…
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Measure Spotlights|
Outsourced cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates outsourced cost to perform the process "invoice customer" as a percentage of total process cost. Outsourced cost refers to the total cost of…
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Measure Spotlights|
Outsourced cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates outsourced cost to perform the process "process customer credit" as a percentage of total process cost. Outsourced cost refers to the total cost of…
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Measure Spotlights|
Overhead and other cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates overhead and other cost to perform the process "invoice customer" as a percentage of total process cost. Overhead cost refers to expenses that an…
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Measure Spotlights|
Overhead and other cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates overhead and other cost to perform the process "process customer credit" as a percentage of total process cost. Overhead cost refers to expenses that…
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Measure Spotlights|
Overhead cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates overhead cost to perform the process "invoice customer" as a percentage of total process cost. Overhead cost refers to expenses that an organization…
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Measure Spotlights|
Overhead cost to perform the process "invoice customer" per $100,000 revenue
This measure calculates overhead cost to perform the process "invoice customer" per $100,000 business entity revenue. Overhead cost refers to expenses that an organization…
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Measure Spotlights|
Overhead cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates overhead cost to perform the process "process customer credit" as a percentage of total process cost. Overhead cost refers to expenses that an…
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Measure Spotlights|
Total cost to perform the process "process accounts receivable (AR)" per customer receipt
This measure calculates the total cost per customer receipt to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Total cost to perform the process "process customer credit" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…