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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Legal requests processed annually per 1,000 users subject to legal requests
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Measure Spotlights|
Legal requests processed annually per legal requests team FTE
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Measure Spotlights|
Legal requests team FTEs per business entity employee
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Measure Spotlights|
Legal request escalations as a percentage of total legal requests
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Measure Spotlights|
Legal request team budget as a percentage of business entity revenue
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Measure Spotlights|
Legal request escalations per dedicated licensed attorney FTE
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and integrate services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to developing and integrating services/solutions, in which the…
