Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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New employees as a percentage of total business entity employees
This measure calculates the percentage of new employees out of total business entity employees. As part of a set of Supplemental Information measures, it helps companies…
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Number of new hires per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of new hires per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that performs the…
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Cycle time in days from identification of need for repatriation to date of transfer
This measure calculates the average cycle time in days for processing a repatriation—the process by which expatriate employees are moved back to their country of origin…
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Overhead cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from overhead cost. Activities in this…
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Systems cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from systems cost. Activities in this process…
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Total expatriation cost as a percentage of total cost of continuing operations
This measure calculates the total cost of expatriation—the process by which employees are moved to another country to undertake a role within that country for their current…
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Permanent part-time new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that are permanent part-time positions in which employees work fewer than 40 hours per week and have been hired for…
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Contingent new hires as a percentage of total new hires
This measure determines the percentage of total new hires that are temporary part-time workers, usually hired to work under a contract for a fixed period of time or specific…
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Total relocation expenses as a percentage of total cost of continuing operations
This measure calculates the total cost of temporary or permanent relocation of employees to other cities, states, or countries in relation to total cost of continuing…
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Total expenditure for repatriation as a percentage of total cost of continuing operations
This measure calculates the total expenditure for repatriation—the process by which expatriate employees are moved back to their country of origin/permanent residence—in…
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Permanent full-time new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that are permanent full-time positions in which employees typically work 40 hours per week and have been hired for…
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Overhead and other costs to perform the process group "redeploy and retire employees" per $100,000 revenue
This measure calculates overhead and other costs to perform the process group "redeploy and retire employees" per $100,000 revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Systems cost to perform the process group "redeploy and retire employees" per $100,000 revenue
This measure calculates systems cost to perform the process group "redeploy and retire employees" per $100,000 revenue. Systems cost refers to a variety of expenses related…
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Other cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from other cost. Activities in this process…