Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the procurement process group that comes from outsourced cost. This process group includes the business…
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Manual transmission rate for direct materials and services purchase orders
This measure calculates percentage of purchase orders for direct materials and services transmitted to the vendor manually. A purchase order (or supplier order) is a form…
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Percentage of procurement costs allocated to direct materials and services purchases
This measure calculates percentage of procurement costs allocated to direct materials and services purchases. Direct materials and services are procured items and activities…
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Percentage of procurement process group FTEs associated with direct materials and services
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "procure materials and services", associated with direct materials…
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Average payment days for negotiated payment terms
This measure calculates average payment days for typical negotiated payment terms. This Supplemental Information measure is intended to help companies evaluate additional…
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Percentage of procurement costs allocated to indirect materials and services purchases
This measure calculates percentage of procurement costs allocated to indirect materials and services purchases. Indirect materials and services are procured items and…
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Percentage of total value of direct materials and services purchased outside of country
This measure calculates the percentage of the total value of direct materials and services—the items and activities used to directly produce a product—purchased overseas…
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Other cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "procure materials and services" that comes from other costs. This process group…
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Total cost to perform the process "order materials and services" as a percentage of total procurement process group cost
This measure calculates the percentage of total cost for the procurement process that comes from costs to perform the "order materials and services" process, which involves…
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Annual percentage change in savings in Goods Not For Resale (GNFR)
This measure calculates annual percentage change in savings in Goods Not For Resale (GNFR). Goods Not For Resale is the procurement of all goods and services a retailer…
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Average time in days to resolve retail supply related issues with quality
This measure calculates average time in days to resolve retail supply related issues with quality. This Cycle Time measure is intended to help companies analyze this duration…
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Average procure-to-pay cycle time in days
This measure calculates the number of days required to pay suppliers from the time a purchase order is placed until the time payment is complete. It is part of a set of Cycle…
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Percentage of purchase order line items received complete
This measure calculates the percentage of purchase order line items that were received with all items complete. "Complete" means that the quantity ordered was the same as the…
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Percentage of purchase order line items received damage free
This measure calculates the percentage of purchase order line items that were received without any damaged items. A purchase order line item is a unique entry on a purchase…
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Percentage of purchase requisition line items allocated among the following request method: electronic request direct to internal purchasing department
This measure calculates the percentage of individual purchase requisition line items that were issued as an electronic request directly to an internal purchasing department…