Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of annual expedited orders resulting from information technology/system failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to information technology/system…
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Measure Spotlights|
Turnover rate for logistics personnel
This measure determines the annualized rate of logistics employee departures as a percentage of total production workforce. A high turnover rate often indicates that…
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This measure calculates the maximum number of hours it takes to engineer, select and negotiate with suppliers and order materials for customized configuration of non-standard…
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Measure Spotlights|
Field finished goods inventory days of supply
This measure calculates field finished goods inventory days of supply by dividing the annual field finished goods inventory by the "value of transfers divided by 365 days."…
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Measure Spotlights|
Labor costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from labor costs. COGS represents the cost of purchasing raw materials and manufacturing…
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Measure Spotlights|
Manufacturing controllable cost as a percentage of revenue
This measure calculates all costs under direct control of the manufacturing operation— which includes direct labor and expenses, asset charges, and excess material and…
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Measure Spotlights|
Primary product manufacturing cycle time in hours
This measure calculates the average manufacturing time (in hours) for high level product that a company manufactures. It is a Cycle Time measure that helps companies analyze…
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Measure Spotlights|
Material costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from material costs. COGS represents the cost of purchasing raw materials and manufacturing…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of costs of goods sold
This measure helps companies calculate the total annual cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per sales order fulfilled
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost of manufacturing per $1,000 revenue
This measure helps companies calculate the total cost of manufacturing per $1,000 revenue. It is part of a set of Cost Effectiveness measures that help companies understand…
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Measure Spotlights|
Value of plant shipments per business entity employee
This measure calculates the approximate currency value of plant shipments per business entity employee for the most recent fiscal year. It is part of a set of Staff…
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Measure Spotlights|
Percentage of annual expedited orders resulting from late delivery/loss in transit
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to late delivery/loss in transit. It…
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Measure Spotlights|
Percentage of annual expedited orders resulting from manufacturing equipment failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to manufacturing equipment failure…
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Measure Spotlights|
Percentage of annual expedited orders resulting from network stock re-balances
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to network stock re-balances. It is…