Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average percentage change in detected exceptions to the information architecture per year
This measure calculates the average percentage change in detected errors requiring follow-up effort to the information architecture per year. Information architecture…
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Measure Spotlights|
Personnel cost to perform the process "manage information resources", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "manage information resources," which includes defining…
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Measure Spotlights|
Systems cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process "define enterprise information architecture," which…
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Measure Spotlights|
Systems cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Systems cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to process "manage information resources," which includes defining the…
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Measure Spotlights|
Overhead cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "manage information resources," which includes…
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Measure Spotlights|
Personnel cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "define enterprise information architecture," which…
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Measure Spotlights|
Personnel cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "define the enterprise information architecture"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the processes of…
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This measure calculates the percentage of IT budget (including depreciation/amortization) for the process group "manage enterprise information"—which consists of…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "manage information resources"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the processes of…
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Measure Spotlights|
Overhead cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "define enterprise information architecture," which…
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Measure Spotlights|
Overhead cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
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Measure Spotlights|
Outsourced cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "define enterprise information architecture," which…
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Measure Spotlights|
Time in weeks to report on compliance status of the information architecture
This measure calculates the number of weeks it takes to report on compliance status of the information architecture. Information architecture includes defining information…