Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of KM applications, platforms, or technologies hosted on-premises
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted on-premises. KM is the function responsible for organizing…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from the IT group/function
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the IT group/function. KM is the…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from one or more business units/functions…
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Measure Spotlights|
Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
This measure calculates the percentage of business entity employees that participate in approaches and activities included in the knowledge management (KM) program,…
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Measure Spotlights|
Number of business entity employees per FTE that directly supports the business entity's knowledge management program
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that directly supports the business entity's knowledge management (KM)…
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Measure Spotlights|
Percentage of total innovation spend allocated to categories other than enhancements, extensions, and new or white space opportunities
This measure calculates the percentage of total innovation spend allocated to categories other than enhancements, extensions, and new or white space opportunities. It is part…
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Measure Spotlights|
Percentage of new idea development from internal sources
This measure calculates the percentage of new ideas developed from internal sources. It is part of a set of Process Efficiency measures that help companies optimize the…
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Measure Spotlights|
Percentage of new ideas from external sources
This measure calculates the percentage of new ideas for products/services that come from external sources (e.g., clients/customers, competitors, consultants, partners, and…
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Measure Spotlights|
Average percentage variance from budget for existing product/service extension projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for existing product/service extensions and dividing that by 12. An existing…
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Measure Spotlights|
Average time-to-profitability in months for existing product/service improvement and extension projects
This measure calculates the average number of months that elapse from the start of the "design and develop product/service" process (when resources are first assigned) to the…
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Measure Spotlights|
Average percentage variance from budget for existing product/service improvement projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for existing product/service improvements and dividing that by 12. An existing…
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Measure Spotlights|
Average percentage variance from budget for new product/service development projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for new product/service development and dividing that by 12. It is part of a…
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This measure calculates the average cost of an existing product or service improvement/extension project from the time it starts as an idea up through its initial set of…
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Measure Spotlights|
Average project cost of new product/service developments from start of design and develop product/service process through support product manufacturing or service delivery process
This measure calculates the average cost to develop a new product or service from the time it starts as an idea up through its initial set of commercial runs,. "Which are…
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Measure Spotlights|
Percentage of new product/service development projects launched on budget
This measure calculates the percentage of new product/service development projects that are completed and made ready for marketing/sale within or on budget, relative to the…