Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Internal cost to perform learning administration activities per business entity employee
This measure calculates the internal cost per business entity employee for scheduling courses, coordinating course attendance, printing and/or distributing course/learning…
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Percentage of CEO and senior leadership time spent on leadership development
This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…
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Percentage of vacancies filled by internal candidates for middle management/specialists
This measure calculates the percentage of vacancies filled by internal candidates for middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Percentage of vacancies filled by internal candidates for operational workers/office staff
This measure calculates the percentage of vacancies filled by internal candidates for operational workers/office staff (i.e. those who do not have any management…
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Percentage of vacancies filled by internal candidates for senior management/executives
This measure calculates the percentage of vacancies filled by internal candidates for senior management/executives (i.e. the highest-ranking officers and managers below…
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Number of internal hires per "redeploy and retire employees" FTE
This measure calculates the number of internal hires per full-time equivalent (FTE) employee for the "redeploy and retire employees" process group, which consists of…
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Average furlough duration in calendar days
This measure calculates an average furlough duration in calendar days (incl. weekends). A furlough is a temporary reduction of workforce with continuation of benefits, where…
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Temporary layoffs as a percentage of total business entity employees
This measure calculates temporary layoffs as a percentage of total business entity employees. This Supplemental Information measure is intended to help companies evaluate…
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Number of remote business entity employees per FTE that performs the process group "redeploy and retire employees"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "redeploy and retire employees,This…
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Furloughs with pay as a percentage of total business entity employees
This measure calculates furloughs with pay as a percentage of total business entity employees. A furlough is a temporary reduction of workforce with continuation of benefits,…
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Measure Spotlights|
Furloughs without pay as a percentage of total business entity employees
This measure calculates furloughs without pay as a percentage of total business entity employees. A furlough is a temporary reduction of workforce with continuation of…
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Total cost to perform the HR function per FTE that performs the process group "redeploy and retire employees"
This measure calculates the total cost per "redeploy and retire employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus…
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Average time in days to close an identified skill or capability gap through training for an employee
This measure calculates total average time in days per employee to close an identified skill or capability gap through training. This Cycle Time measure is intended to help…
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Average time in calendar days to close an identified skill or capability gap in data science, digital skills and other specialty IT skills through training
This measure calculates average time in calendar days to close an identified skill or capability gap in data science, digital skills and other specialty IT skills through…
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Percentage of the learning budget that is attributed to reskilling aligned to technology changes
This measure reports the percentage of the learning budget that is allocated to reskilling that is required based upon technology changes. In this instance, reskilling refers…