Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
New employees as a percentage of total business entity employees
This measure calculates the percentage of new employees out of total business entity employees. As part of a set of Supplemental Information measures, it helps companies…
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Measure Spotlights|
Number of new hires per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of new hires per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that performs the…
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Measure Spotlights|
Permanent part-time new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that are permanent part-time positions in which employees work fewer than 40 hours per week and have been hired for…
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Measure Spotlights|
Contingent new hires as a percentage of total new hires
This measure determines the percentage of total new hires that are temporary part-time workers, usually hired to work under a contract for a fixed period of time or specific…
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Measure Spotlights|
Hours spent developing new classroom training content per trainee
This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Hours spent developing new e-learning training content per trainee
This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Permanent full-time new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that are permanent full-time positions in which employees typically work 40 hours per week and have been hired for…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from overhead cost. Core components of this…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group management…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" per business entity employee
This measure calculates overhead cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Overhead and other costs to perform the process group "manage employee information" per $1,000 revenue
This measure calculates overhead and other cost per $1,000 business entity revenue to perform the process group "manage employee information". Overhead cost refers to…
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Measure Spotlights|
Overhead and other cost to perform the process group "manage employee information" per business entity employee
This measure calculates overhead and other cost per business entity employee to perform the process group "manage employee information". Overhead cost refers to expenses that…
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Measure Spotlights|
Overhead and other cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates overhead and other costs as a percentage of total process group cost to perform the process group "manage employee information". Overhead cost refers…