Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
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Internal cost to perform payroll administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for maintaining and administering employee earnings and deduction information in order to keep employee data…
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Internal cost to perform payroll administration activities per business entity employee
This measure calculates the internal cost per business entity employee for maintaining and administering employee earnings and deduction information in order to keep employee…
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Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "prepare consolidated financial statements"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who prepare consolidated financial statements. The…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "perform consolidated reporting/review of cost management reports"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform consolidated management reporting. The…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "prepare statements for board review"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who prepare statements for board review. The process…
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Total cost to perform the process group "process payroll" per manual check/payment
This measure calculates the total cost per manual check/payment to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Percentage of FTEs that perform the process "perform financial reporting" that perform the activity "produce quarterly/annual filings and shareholder reports"
This measure calculates percentage of full time equivalents (FTEs) that perform the process "perform financial reporting" who perform the activity "produce quarterly/annual…
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Measure Spotlights|
Other cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to prepare goods for…
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Measure Spotlights|
Other cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for receiving, inspecting…
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Measure Spotlights|
Outsourced cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Outsourced cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Overhead cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Overhead cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…