Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of invoice line items approved by pre-approved blanket codes
This measure calculates the percentage of invoice line items approved by pre-approved blanket codes, which allow pre-selected goods and services to be approved up to a…
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Measure Spotlights|
Percentage of invoice line items approved by evaluated (automatic) receipt settlement
This measure calculates the percentage of invoice line items approved by evaluated (automatic) receipt settlement (i.e. online matching between invoices, purchase orders, and…
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Measure Spotlights|
Percentage of invoice line items approved by replenishment/vendor managed inventory
This measure calculates the percentage of invoice line items approved by replenishment/vendor-managed inventory (VMI). An invoice line item is a single entry on an invoice…
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Measure Spotlights|
Percentage of invoice line items approved by a method other than matching, procurement card, blanket codes, auto receipt settlement, or VMI
This measure calculates the percentage of invoice line items approved by a method other than matching, procurement card, blanket codes, auto receipt settlement, or vendor…
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Measure Spotlights|
Percentage of total annual number of disbursements processed which are duplicate or erroneous payments
This measure calculates the percentage of total annual number of disbursements processed that are duplicate or erroneous payments. A disbursement is a single remittance to a…
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Measure Spotlights|
Percentage of sales orders transacted via a portal
This measure calculates the percentage of sales orders that are carried out via a portal (virtual gateway from one website to another). It is part of a set of Process…
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Measure Spotlights|
Number of FTEs who perform order entry/order processing as a percentage of total FTEs for the process "manage sales orders"
This measure calculates the percentage of total full-time equivalent employees for "manage sales orders" that perform order entry/processing. Order entry/processing…
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Measure Spotlights|
Number of FTEs who perform order inquiry as a percentage of total FTEs for the process "manage sales orders"
This measure calculates the percentage of total full-time equivalent employees for "manage sales orders" that perform order inquiry. Order inquiry involves fielding potential…
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Percentage of active customers who transact via an electronic marketplace
This measure calculates the percentage of active customers who transact via a virtual location where various market participants meet to exchange services. A customer is…
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Measure Spotlights|
Percentage of customer accounts set up for electronic data interchange (EDI)
This measure calculates the percentage of customer accounts set up for electronic data interchange (EDI) to submit sales orders to a business entity. EDI allows business…
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Measure Spotlights|
Revenue received from internet orders, WAP orders, EDI orders, and orders from a direct connection to the system as a percentage of total business entity revenue
This measure calculates the percentage of total business entity revenue that comes from revenue received via internet orders, Wireless Application Protocol (WAP) orders,…
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Measure Spotlights|
Revenue received from orders through a direct connection to the system as a percentage of total business entity revenue
This measure calculates the percentage of total business entity revenue that comes from revenue received via orders through a direct connection to the system. It is part of a…
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Measure Spotlights|
Revenue received from EDI orders as a percentage of total business entity revenue
This measure calculates the percentage of total business entity revenue that comes from revenue received via Electronic Data Interchange (EDI) orders. Electronic Data…
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Measure Spotlights|
Revenue received from email orders as a percentage of total business entity revenue
This measure calculates the percentage of total business entity revenue that comes from revenue received via email orders. It is part of a set of Supplemental Information…
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Measure Spotlights|
Revenue received from WAP orders as a percentage of total business entity revenue
This measure calculates the percentage of total business entity revenue that comes from revenue received via Wireless Application Protocol (WAP) mobile device orders. It is…