# Number of FTEs who perform order inquiry as a percentage of total FTEs for the process "manage sales orders"

This measure calculates the percentage of total full-time equivalent employees for "manage sales orders" that perform order inquiry. Order inquiry involves fielding potential sales. This Supplemental Information measure is intended to help companies evaluate additional variables related to the process "Manage sales orders".

## Benchmark Data

Measure Category:
Supplemental Information
Measure ID:
101800
Total Sample Size:
479 All Companies
Performers:
25th
-
Median
-
75th
-
Key Performance
Indicator:
No

## Compute this Measure

Units for this measure are percent.

`(Number of FTEs who perform the process "manage sales orders" who perform order inquiry / Number of FTEs who perform the process "manage sales orders") * 100.0`

## Key Terms

#### FTE - (full-time equivalent employee)

To calculate the number of full-time equivalents employed during the year for each respective process or activity, you must prorate the number of employees and the hours spent performing each process/activity. Assume that a full-time worker represents 40 hours per week. Provide the average number of full-time equivalents employed during the year for each respective process. Include full-time employees, part-time employees, and temporary workers hired during peak demand periods. Allocate only the portion of the employee's time that relates to or supports the activities identified for an applicable process. Prorate management and secretarial time by estimating the level of effort in support of each activity, by process.

For example, a part-time secretary in the finance department for XYZ, Inc. charges all of his time to finance department activities. He works 20 hours per week. The secretary splits his time evenly supporting employees working in the general accounting process and the financial reporting process. Thus, his time should be allocated by process. So, if he works throughout the year and supports these two processes, his time would be split evenly as:

20hrs/40hrs = .5FTE * 50% for general accounting = .25FTE for general accounting

20hrs/40hrs = .5FTE * 50% for financial reporting = .25FTE for financial reporting

#### Process efficiency

Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.

## Measure Scope

#### Cross Industry (7.3.1)

• 3.5.4.1 - Accept and validate sales orders (10194)
• 3.5.4.2 - Collect and maintain account information (10195)
• 3.5.4.2.1 - Administer key account details (10201)
• 3.5.4.2.2 - Retrieve full customer details (10202)
• 3.5.4.2.3 - Modify involved party details (10203)
• 3.5.4.2.4 - Record address details (10204)
• 3.5.4.2.5 - Record contact details (10205)
• 3.5.4.2.6 - Record key customer communication profile details (10206)
• 3.5.4.2.7 - Review involved party information (10207)
• 3.5.4.2.8 - Terminate involved party information (10208)
• 3.5.4.3 - Determine availability (10196)
• 3.5.4.4 - Determine fulfillment process (10197)
• 3.5.4.5 - Enter orders into system (10198)
• 3.5.4.6 - Identify/perform cross-sell/up-sell activity (17404)
• 3.5.4.7 - Process back orders and updates (10199)
• 3.5.4.8 - Handle sales order inquiries including post-order fulfillment transactions (10200)