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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of T&E disbursements per "process expense reimbursements" FTE
This measure calculates the number of travel and entertainment (T&E) disbursements per full-time equivalent employee that performs the "process expense reimbursements"…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts payable (AP)" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Outsourced cost to perform the process "process expense reimbursements" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
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Measure Spotlights|
Number of disbursements per FTE that performs the process "process accounts payable (AP)"
This measure calculates the number of disbursements per full-time equivalent (FTE) employee that processes payments of operating expenses and other supplier charges. A…
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Measure Spotlights|
Number of finance function FTEs per $1 billion revenue
This measure calculates the number of finance function full-time equivalent employees (FTEs) per $1 billion revenue. The finance function includes activities such as…
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Measure Spotlights|
Number of FTEs that perform the process group "process accounts payable and expense reimbursements" per $1 billion revenue
This measure calculates the number of full-time equivalents employees (FTEs) per $1 billion revenue that process payments of operating expenses and other supplier charges,…
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Measure Spotlights|
Number of FTEs that perform the process "process expense reimbursements" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the "process expense reimbursement" process, which consists of…
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Measure Spotlights|
Number of FTEs that perform the process "process expense reimbursements" per $1 million T&E expenditures
This measure calculates the number of full-time equivalent employees (FTEs) that perform the "process expense reimbursement" process, per $1 million travel and entertainment …
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Measure Spotlights|
Percentage of disbursements that are first time error free
This measure calculates the percentage of disbursements that are error free the first time. A disbursement is a single remittance to a supplier of goods or services to pay…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "perform accounts payable and expense reimbursements"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process group "perform accounts payable and expense…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process accounts payable"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the "perform accounts payable (AP)" process, which…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process expense reimbursements"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the "process expense reimbursements" process, which…
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Measure Spotlights|
Number of finance function FTEs per 100 business entity employees
This measure calculates the number of finance function full-time equivalent employees (FTEs) per every 100 business entity headcount. The finance function includes activities…
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Measure Spotlights|
Percentage of invoice line items paid on time by the business entity
This measure calculates the percentage of invoice line items paid on time. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at …
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Measure Spotlights|
Percentage of invoice line items received electronically
This measure calculates the percentage of invoice line items received electronically. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red…