Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Asset turns
This measure helps companies calculate their total annual asset turns, which is defined as gross product revenue divided by total net assets. It is part of a set of Process…
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Measure Spotlights|
Direct labor availability for manufacturing
This measure calculates the percentage of direct labor in manufacturing that is available for manufacturing activities. Direct labor refers to labor full-time equivalent (FTE…
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Percentage of total labor used in manufacturing classified as direct labor
This measure calculates the percentage of total labor used in manufacturing that is classified as direct labor. Direct labor refers to labor full-time equivalent (FTE)…
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Total cost to perform the process group "produce/manufacture/deliver product" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function allocated to the process group "produce/manufacture/deliver product," which involves…
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Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" per $1,000 revenue
This measure calculates total cost to perform the process group "produce/manufacture/deliver product" per $1000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for scheduling production; producing the product and delivering it to the appropriate site; and scheduling and…
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Unplanned machine/equipment downtime as a percentage of scheduled run time
This measure helps companies calculates the percentage of scheduled run time that is disrupted by unplanned machine/equipment downtime. Note that unplanned machine/equipment…
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Measure Spotlights|
Finished-product first-pass quality yield for primary products
This measure calculates the percentage of finished primary (or high level) products that meet all quality specifications at a final test point. It is part of a set of Process…
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Costs of production material handling damage as a percentage of total material costs
This measure calculates the percentage of total material costs that comes from production material handling damage. It is part of a set of Process Efficiency measures that…
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Measure Spotlights|
Engineering change order (ECO) cycle time in days
This measure helps companies calculate the average number of days elapsed for engineering change order (ECO) cycle time. An ECO is a documented outline of a proposed change…
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Percentage change in manufacturing FTEs over the past 12 months
This measure calculates percentage change in manufacturing full time equivalents (FTEs) over the past 12 months. This Process Efficiency measure is intended to help companies…
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Measure Spotlights|
Warranty costs (repair and replacement) as a percentage of sales measured 12 months ago
This measure calculates warranty costs (repair and replacement) as a percentage of sales measured 12 months ago. Warranty cost (repair and replacement) here includes all…
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Measure Spotlights|
Scrap and rework costs as a percentage of cost of goods sold measured 12 months ago
This measure calculates scrap and rework costs as a percentage of cost of goods sold measured 12 months ago. Scrap and rework is defined as material that is added into…
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Measure Spotlights|
Electricity consumption (kWh) per manufactured product
This measure calculates electricity consumption (kWh) per manufactured product. This Process Efficiency measure is intended to help companies minimize waste and refine…
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Measure Spotlights|
Electricity consumption (kWh) per manufactured product measured 12 months ago
This measure calculates electricity consumption (kWh) per manufactured product measured 12 months ago. This Process Efficiency measure is intended to help companies minimize…