Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per sales order fulfilled
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Percentage of annual expedited orders resulting from late delivery/loss in transit
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to late delivery/loss in transit. It…
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Measure Spotlights|
Percentage of annual expedited orders resulting from manufacturing equipment failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to manufacturing equipment failure…
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Measure Spotlights|
Percentage of annual expedited orders resulting from network stock re-balances
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to network stock re-balances. It is…
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Percentage of annual expedited orders resulting from other issues
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to other issues. It is part of a set…
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Percentage of annual expedited orders resulting from poor transportation planning
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to poor transportation planning. It…
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Percentage of annual expedited orders resulting from production schedule changes
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to production schedule changes. It…
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Percentage of annual expedited orders resulting from raw material shortages
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to raw material shortages. It is…
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Percentage of annual expedited orders resulting from unavailable transport equipment
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to unavailable transport equipment…
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Measure Spotlights|
Percentage of annual expedited orders resulting from transportation equipment failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to transportation equipment failure…
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Measure Spotlights|
Percentage of finished goods inventory requiring special handling or storage
This measure calculates the percentage of finished goods inventory that requires special handling or storage. It is part of a set of Supplemental Information measures that…
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Measure Spotlights|
Perfect order performance
This measure calculates the rate of perfect order performance, which refers to the act of flawlessly taking and fulfilling a customer order—including taking the order…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per $1,000 revenue
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of revenue
This measure calculates total cost as a percentage of revenue to perform the process group "manage logistics and warehousing". Total cost is the sum of personnel …