Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Average return on investment on social media marketing channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for social media marketing/sales campaigns (i.e. interactions via social platforms external to a company's…
-
Measure Spotlights|
Average return on investment on traditional face-to-face channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for traditional face-to-face marketing/sales campaigns. ROI is defined as the amount of gain made by an…
-
Measure Spotlights|
Average return on investment on indirect marketing (billboards, print, broadcasting (radio/TV)) channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for indirect marketing/sales campaigns (e.g., billboards, print, radio/TV broadcasting). ROI is defined as the…
-
Measure Spotlights|
Percentage of customers using social media for information gathering on your business entity's products/services
This measure calculates the percentage of customers that gather information on a business entity's products/services via social media (i.e. interactions via social platforms…
-
Measure Spotlights|
Percentage of independent members on the compensation committee
This measure calculates percentage of independent members on the compensation committee. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of independent members on the governance committee
This measure calculates percentage of independent members on the governance committee. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of independent, outside directors on the board
This measure calculates percentage of independent, outside directors on the board. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of officers/employees on the compensation committee
This measure calculates percentage of officers/employees on the compensation committee. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of officers/employees on the governance committee
This measure calculates percentage of officers/employees on the governance committee. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of other non-independent members on the compensation committee
This measure calculates percentage of other non-independent members (i.e. other than officers/employees) on the compensation committee. It is part of a set of Supplemental…
-
Measure Spotlights|
Percentage of other non-independent members on the governance committee
This measure calculates percentage of other non-independent members (i.e. other than officers/employees) on the governance committee. It is part of a set of Supplemental…
-
Measure Spotlights|
Self assessments as a percentage of risk assessment cost
This measure calculates self-assessments as a percentage of risk assessment cost. Risk assessments help companies determine the possibility that a specified undesirable event…
-
Measure Spotlights|
Average return on investment on website channel marketing/sales campaigns
This measure calculates the average return on investment for company website (companyname.com) marketing/sales campaigns. ROI is defined as the amount of gain made by an…
-
Measure Spotlights|
Average return on investment on mobile application channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for mobile application marketing/sales campaigns. ROI is defined as the amount of gain made by an investment…
-
Measure Spotlights|
Average return on investment on search engine marketing channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for search engine marketing/sales campaigns. ROI is defined as the amount of gain made by an investment…