Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…
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Measure Spotlights|
Percentage of common data across all business units
This measure calculates the percentage of common data across all business. Common data refers to information assets that have direct shared access across all business units …
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Measure Spotlights|
Average time in weeks to set up a simple technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a simple technical interface (simple data retrieval) for a user of a defined data content source. It is…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage enterprise information"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "manage enterprise information," which consists of…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee performance"…
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Other cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management," which…
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Number of IT FTEs that perform the process "perform enterprise data and content management" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue employed to ensure that the collection, storage, and use of information…
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Outsourced cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management,"…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "perform enterprise data and content management"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the process of…
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Measure Spotlights|
Overhead cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management,"…
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Measure Spotlights|
Systems cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management," which…
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Measure Spotlights|
Total cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process "perform enterprise data and content management," which…
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Measure Spotlights|
Personnel cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "perform enterprise data and content management," which…
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Measure Spotlights|
Average percentage change in detected exceptions to the information architecture per year
This measure calculates the average percentage change in detected errors requiring follow-up effort to the information architecture per year. Information architecture…
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Measure Spotlights|
Outsourced cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…