Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Job offer acceptance rate for senior management/executives
This measure calculates the job acceptance rate for senior management/executives. It determines the percentage of candidates who accept a senior management/executive position…
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Percentage of operational workers/office staff positions filled by internal promotion for the past 3 years
This measure calculates the percentage of operational workers/office staff positions (i.e. employees who do not have any management responsibility) that have been sourced by…
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Other cost to perform the process group "recruit, source, and select employees" as a percentage of total cost to perform the process
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from other cost. Activities in this…
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Overhead cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from overhead cost. Activities in…
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Response time in hours for non-routine "recruit, source, and select employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Response time in hours for routine "recruit, source, and select employees" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …
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Number of monthly routine "recruit, source, and select employees" inquiries per business entity employee
This measure determines the number of monthly routine inquiries (i.e. those received on a regular basis requiring a standard response) received per business entity employee…
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Number of monthly non-routine "recruit, source, and select employees" inquiries per business entity employee
This measure determines the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
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Percentage of "recruit, source, and select employees" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "recruit, source and select employees"—which consists of new hire requisition, recruiting,…
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Measure Spotlights|
Percentage of "recruit, source, and select employees" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "recruit, source and select employees"—which consists of new hire requisition, recruiting,…
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Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…