Percentage of "recruit, source, and select employees" inquiries received that are non-routine

This measure calculates the percentage of inquiries received for the process "recruit, source and select employees"—which consists of new hire requisition, recruiting, candidate tracking/screening, pre-placement verification, and new hire/re-hire processing—that are non-routine (i.e. those that require complex responses and subject-matter experts to resolve). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "recruit, source, and select employees" process.

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
101801
Total Sample Size:
192 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No
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Compute this Measure

Units for this measure are percent.

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(Number of non-routine inquiries received monthly for the process group "recruit, source, and select employees" / (Number of routine inquiries received monthly for the process group "recruit, source, and select employees" + Number of non-routine inquiries received monthly for the process group "recruit, source, and select employees")) * 100.0

Key Terms

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Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Full-time Employee, Part-time Employee, and Temporary Employee

Full-time Employee

For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.

Part-time Employee

For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.

Temporary Employee

A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.

Measure Scope

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Cross Industry (7.3.1)

  • 7.2.1 - Manage employee requisitions (10439)
    • 7.2.1.1 - Align staffing plan to work force plan and business unit strategies/resource needs (10445)
    • 7.2.1.2 - Develop and maintain job descriptions (10447)
    • 7.2.1.3 - Open job requisitions (10446)
    • 7.2.1.4 - Post job requisitions (10448)
    • 7.2.1.5 - Modify job requisitions (10450)
    • 7.2.1.6 - Notify hiring manager (10451)
    • 7.2.1.7 - Manage requisition dates (10452)
  • 7.2.2 - Recruit/Source candidates (10440)
    • 7.2.2.1 - Determine recruitment methods and channels (10453)
    • 7.2.2.2 - Perform recruiting activities/events (10454)
    • 7.2.2.3 - Manage recruitment vendors (10455)
    • 7.2.2.4 - Manage employee referral programs (17047)
    • 7.2.2.5 - Manage recruitment channels (17048)
  • 7.2.3 - Screen and select candidates (20123)
    • 7.2.3.1 - Identify and deploy candidate selection tools (10456)
    • 7.2.3.2 - Interview candidates (10457)
    • 7.2.3.3 - Test candidates (10458)
    • 7.2.3.4 - Select and reject candidates (10459)
  • 7.2.4 - Manage new hire/re-hire (10443)
    • 7.2.4.1 - Draw up and make offer (10463)
    • 7.2.4.2 - Negotiate offer (10464)
    • 7.2.4.3 - Hire candidate (10465)
  • 7.2.5 - Manage applicant information (10444)
    • 7.2.5.1 - Obtain candidate background information (10460)
    • 7.2.5.2 - Create applicant record (10466)
    • 7.2.5.3 - Manage/track applicant data (10467)
      • 7.2.5.3.1 - Complete position classification and level of experience (20124)
    • 7.2.5.4 - Archive and retain records of non-hires (10468)