Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Knowledge management specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management specialist (responsible for supporting the design, implementation, maintenance, measurement, and enhancement of KM processes and…
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Measure Spotlights|
Content management specialist FTEs as a percentage of total KM FTEs
This measure calculates Content management specialist FTEs (Full Time Equivalents responsible for content curation and related services) as a percentage of total KM FTEs …
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Measure Spotlights|
Knowledge management communications manager/specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management communications manager/specialist FTEs (Full time equivalents responsible for developing, managing, and publicizing messages to…
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Measure Spotlights|
IT analyst/technologist FTEs as a percentage of total KM FTEs
This measure calculates IT analyst/technologist FTEs (Full time equivalents responsible for supporting KM technology infrastructure, fulfilling KM technology needs, and/or…
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Measure Spotlights|
Permanent part-time new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that are permanent part-time positions in which employees work fewer than 40 hours per week and have been hired for…
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Measure Spotlights|
Contingent new hires as a percentage of total new hires
This measure determines the percentage of total new hires that are temporary part-time workers, usually hired to work under a contract for a fixed period of time or specific…
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Measure Spotlights|
Permanent full-time new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that are permanent full-time positions in which employees typically work 40 hours per week and have been hired for…
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Measure Spotlights|
Forecast accuracy one planning period prior to production run
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels one planning period…
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Measure Spotlights|
Inventory carrying cost per $1,000 revenue
This measure calculates the amount (per $1,000 revenue) of opportunity cost/cost of capital (for the money tied up in inventory value), storage space cost, insurance, taxes,…
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Measure Spotlights|
Number of FTEs that perform the process group "plan for and align supply chain resources" per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue to perform the process group "plan for and align supply chain…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function that goes to the process group "plan for and align supply chain resources," which…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for the process group "plan for and align supply chain resources," which involves developing sound strategies for…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "plan for and align supply chain resources," which involves developing sound strategies…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per process group FTE
This measure calculates the total cost per process group full-time equivalent employee (FTE) to perform the process group "plan for and align supply chain resources," which…
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Measure Spotlights|
Personnel cost to perform the process group "Plan for and align supply chain resources" per process group FTE
This measure calculates the amount of personnel cost per process group full-time equivalent employee (FTE) to perform the process group "plan for and align supply chain…