Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of vacancies filled by internal candidates for operational workers/office staff
This measure calculates the percentage of vacancies filled by internal candidates for operational workers/office staff (i.e. those who do not have any management…
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Measure Spotlights|
Percentage of vacancies filled by internal candidates for senior management/executives
This measure calculates the percentage of vacancies filled by internal candidates for senior management/executives (i.e. the highest-ranking officers and managers below…
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Measure Spotlights|
Number of internal hires per "redeploy and retire employees" FTE
This measure calculates the number of internal hires per full-time equivalent (FTE) employee for the "redeploy and retire employees" process group, which consists of…
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Measure Spotlights|
Average furlough duration in calendar days
This measure calculates an average furlough duration in calendar days (incl. weekends). A furlough is a temporary reduction of workforce with continuation of benefits, where…
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Measure Spotlights|
Temporary layoffs as a percentage of total business entity employees
This measure calculates temporary layoffs as a percentage of total business entity employees. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Number of remote business entity employees per FTE that performs the process group "redeploy and retire employees"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "redeploy and retire employees,This…
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Measure Spotlights|
Furloughs with pay as a percentage of total business entity employees
This measure calculates furloughs with pay as a percentage of total business entity employees. A furlough is a temporary reduction of workforce with continuation of benefits,…
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Measure Spotlights|
Furloughs without pay as a percentage of total business entity employees
This measure calculates furloughs without pay as a percentage of total business entity employees. A furlough is a temporary reduction of workforce with continuation of…
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Measure Spotlights|
Forecast accuracy one planning period prior to production run
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels one planning period…
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Measure Spotlights|
Inventory carrying cost per $1,000 revenue
This measure calculates the amount (per $1,000 revenue) of opportunity cost/cost of capital (for the money tied up in inventory value), storage space cost, insurance, taxes,…
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Measure Spotlights|
Number of FTEs that perform the process group "plan for and align supply chain resources" per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue to perform the process group "plan for and align supply chain…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function that goes to the process group "plan for and align supply chain resources," which…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for the process group "plan for and align supply chain resources," which involves developing sound strategies for…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for the process group "plan for and align supply chain resources," which involves developing sound strategies…
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Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" per process group FTE
This measure calculates the total cost per process group full-time equivalent employee (FTE) to perform the process group "plan for and align supply chain resources," which…