Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of middle management/specialists who attended management development programs
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational staff/office staff who attended management development programs
This measure calculates the percentage of operational staff/office staff (i.e. those who do not have any management responsibility) who attended management development…
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Measure Spotlights|
Number of learning days per senior management/executive employee
This measure helps companies calculate the average number of days per senior management/executive employee (i.e. the highest-ranking officers and managers below executives)…
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Measure Spotlights|
Percentage of senior management/executives who attend management development programs
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) who attend management development…
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Measure Spotlights|
Number of global legal entities supported per FTE that performs the process group "manage treasury operations"
This measure calculates the number of global legal entities supported per full-time equivalent employee that performs the process group "manage treasury operations," which…
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Measure Spotlights|
Percentage change in the average number of learning days per employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the average number of learning days per employee in the past 12 months (pre-Covid). Learning days are simply the average number…
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This measure calculates percentage change in the average time in calendar days to close an identified skill or capability gap in data science, digital skills and other…
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This measure calculates percentage change in the annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills…
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Percentage change in the learning budget per business entity employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the learning budget per business entity employee in the past 12 months (pre-Covid). This Supplemental Information measure is…
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Measure Spotlights|
Percentage change in the average time in days to close an identified skill or capability gap through training for an employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the average time in calendar days to close an identified skill or capability gap through training for an employee in the past 12…
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Measure Spotlights|
Return on invested capital
This measure calculates the amount of gain made on invested capital relative to the cost of the investment. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Number of bank accounts per FTE that performs the process group "manage treasury operations"
This measure calculates the number of corporate bank accounts managed by this finance shared services center (SSC) per full-time equivalent (FTE) that performs the process…
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Measure Spotlights|
Average number of learning days per manufacturing employee
This measure calculates average number of learning days per manufacturing employee. Learning days are simply the average number of days in a year that are dedicated to…
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Measure Spotlights|
Average number of learning days per manufacturing employee measured 12 months ago
This measure calculates average number of learning days per manufacturing employee measured 12 months ago. Learning days are simply the average number of days in a year that…
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Measure Spotlights|
Learning budget per manufacturing employee
This measure calculates learning budget per manufacturing employee. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to…