Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of existing product/service improvement and extension projects per $1 billion revenue
This measure identifies the number of pre-design concepts that are existing product/service improvements and extensions per $1 billion revenue. Existing product/service…
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This measure calculates the number of new product/service development projects per full-time equivalent employee involved from the start of the design and develop product…
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Measure Spotlights|
Ratio of the number of projects to concepts in the pre-design phase for existing product/service extensions and improvements
This measure calculates the ratio of projects to concepts in the pre-design phase for existing product/service extensions and improvements. Existing product/service…
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Measure Spotlights|
Ratio of the number of projects to concepts in the pre-design phase for new product/service developments
This measure calculates the ratio of projects to concepts in the pre-design phase for new product/service developments. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Ratio of the total numbers of projects to pre-design concepts
This measure calculates the ratio of projects to concepts in the pre-design phase for all projects, including new product/service development projects, new/existing product…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage IT knowledge"
This measure calculates IT budget allocated to the process group "manage IT knowledge" as a percentage of total IT budget, including depreciation/amortization, for the past…
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Average time in weeks to fulfill a complex information need
This measure calculates the average number of weeks it takes to fulfill a complex information need. A complex need is defined as one that requires external & internal data…
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Measure Spotlights|
Average time in weeks to fulfill a medium complex information need
This measure calculates the average number of weeks it takes to fulfill a medium complex information need. A medium complex need is defined as one that involves data…
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Measure Spotlights|
Number of concepts in the pre-design phase that are existing product/service improvements and extensions per $1 billion revenue
This measure identifies the number of pre-design concepts that are existing product/service improvements and extensions per $1 billion revenue. Existing product/service…
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Measure Spotlights|
Number of concepts in the pre-design phase that are new product/service developments per $1 billion revenue
This measure identifies the number of pre-design concepts that are new product/service developments per $1 billion revenue. By monitoring the types of concepts in this phase,…
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Measure Spotlights|
Average time in weeks to set up a simple technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a simple technical interface (simple data retrieval) for a user of a defined data content source. It is…
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Measure Spotlights|
Percentage of common data across all business units
This measure calculates the percentage of common data across all business. Common data refers to information assets that have direct shared access across all business units …
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "develop and manage IT customer relationships"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "develop and manage IT customer relationships," which…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage enterprise information"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "manage enterprise information," which consists of…
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Measure Spotlights|
Total cost to carry out the phase 'generate new product/service ideas' per concept in the pre-design phase that is an existing product/service improvement or extension
This measure calculates the total cost to generate new product/service ideas per concept that is in the pre-design phase that is an existing product/service improvement or…