Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost including depreciation/amortization to perform the process group "manage business resiliency and risk", per $100,000 business entity…
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Overhead cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (direct and/or allocated to the site) including depreciation/amortization to perform the process group "manage business resiliency and…
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Total uncollectable balances as a percentage of revenue
This measure calculates total uncollectable balances as a percentage of revenue. Uncollectable balances are amounts owed to your business unit for goods or services already…
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Personnel cost to perform the process "process customer credit" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "process customer credit" process, which evaluates customers' credit…
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Personnel cost to perform the process "manage and process collections" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "manage and process collections," which consists of posting…
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Percentage of invoices that is adjusted by the customer prior to payment
This measure calculates percentage of invoices that is adjusted by the customer prior to payment. An invoice is a bill prepared by a seller of goods or services and submitted…
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Total number of invoices billed to customers (current and delinquent) per FTE that performs the process "manage and process collections"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that performs the process "manage and process collections," which consists of…
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Number of FTEs that perform the process "manage and process collections" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "manage and process collections," which consists…
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Number of FTEs that perform the process "process customer credit" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that evaluate customers' credit-worthiness. It is a Process Efficiency…
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Personnel cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Personnel cost to perform the process "process customer credit" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process customer credit" process which evaluates customers' credit-worthiness, typically in…
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Number of new businesses launched over the past three reporting periods per $1 billion revenue (current reporting period)
This measure calculates the number of new businesses launched by a business entity over the past three reporting periods (i.e. past three years) per $1 billion revenue. "New…
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Number of new businesses launched over the past three reporting periods per $100 million R&D spend (three reporting periods prior)
This measure calculates the number of new businesses launched by a business entity over the past three reporting periods (i.e. past three years) per $100 million R&D spend. …
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Total cost to perform the process "manage employee development" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "develop and…