Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of retrieval work that is aided by intelligent automation
This measure calculates percentage of work significantly aided by intelligent automation (e.g., autonomous storage/retrieval systems, robots, "cobots," wearables, voice…
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Measure Spotlights|
Percentage of moving/sorting work that is aided by intelligent automation
This measure calculates percentage of work significantly aided by intelligent automation (e.g., autonomous storage/retrieval systems, robots, "cobots," wearables, voice…
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Measure Spotlights|
Percentage of picking work that is aided by intelligent automation
This measure calculates percentage of work significantly aided by intelligent automation (e.g., autonomous storage/retrieval systems, robots, "cobots," wearables, voice…
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Measure Spotlights|
Percentage of packing work that is aided by intelligent automation
This measure calculates percentage of work significantly aided by intelligent automation (e.g., autonomous storage/retrieval systems, robots, "cobots," wearables, voice…
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Measure Spotlights|
Percentage of Inventory counting work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in inventory counting (cycle counts) is significantly aided by intelligent automation (e.g., autonomous…
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Measure Spotlights|
Percentage of inventory verification / recalls work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in tracking for inventory verification / recalls is significantly aided by intelligent automation (e.g.,…
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Measure Spotlights|
Percentage of routing and scheduling work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in routing and scheduling is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Percentage of freight mode decisions work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in freight mode decisions is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Percentage of carrier selection decisions work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in carrier selection decisions is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Percentage of online retail orders delivered complete and on time
This measure calculates percentage of online orders delivered complete and on time. In the context of this measure, "delivered complete" means that all of the order line…
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Measure Spotlights|
Annual value of damaged or expired retails products as percentage of average annual retail inventory value
This measure calculates annual value of damaged or expired retails products as percentage of average annual retail inventory value. This Cost Effectiveness measure is…
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Measure Spotlights|
Number of business entity employees per FTE that performs payroll administration activities
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that maintains and administers employee earnings and deduction…
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Measure Spotlights|
Dock-to-stock cycle time in hours for supplier deliveries
This measure identifies the average dock-to-stock cycle time in hours for supplier delivery. Cycle time begins when the business entity receives delivery from the suppliers…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Number of FTEs that perform the process "process payroll taxes" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that ensure regulatory and statutory compliance for payroll tax obligations…