Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs that perform the process "manage and process collections" that perform the activity "analyze delinquent account balances"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process collections"—which consists of posting…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage and process collections" that perform the activity "correspond/negotiate with delinquent accounts"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process collections"—which consists of posting…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage and process collections" that perform the activity "discuss account resolution with internal parties"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process collections"—which consists of posting…
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Measure Spotlights|
Percentage of invoice line items that is adjusted by the customer prior to payment
This measure calculates the percentage of invoice line items adjusted by the customer prior to payment. An invoice line item is a single entry on an invoice. For example, an…
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Total cost to perform the process "manage and process collections" per active customer
This measure calculates the total cost per active customer to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Percentage of active customers that are delinquent at any time during the year
This measure calculates the percentage of active customers that become delinquent at any time during the year. A customer is considered active if they have purchased a…
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that evaluate customers' credit-worthiness and perform management activities (i.e. the day-to…
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who establish credit policies
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
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Percentage of FTEs who perform the process "process customer credit" who analyze/approve new account applications
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who review existing accounts
This measure calculates the percentage of full-time equivalent employees (FTEs) employed to perform the process "process customer credit"—which evaluates customers' credit…
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Measure Spotlights|
Percentage of FTEs who perform the process "process customer credit" who produce credit/collection reports
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process "process customer credit"—which evaluates customers' credit-worthiness…
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Measure Spotlights|
Percentage of invoices billed to customers that have credit terms
This measure calculates the percentage of invoices billed to customers that have credit terms. This measure is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Cycle time in days to perform the process "process customer credit"
This measure calculates cycle time in days to perfom the process "process customer credit." The Process "process customer credit" includes [Evaluating and processing…
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Average monthly demand forecast accuracy
This measure calculates your business entity supply chain's average monthly demand forecast accuracy. Forecast accuracy is a measurement comparing the forecasted demand to…
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Measure Spotlights|
Average monthly demand forecast accuracy measured 12 months ago
This measure calculates your business entity supply chain's average monthly demand forecast accuracy, measured 12 months ago. Forecast accuracy is a measurement comparing the…