Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "define logistics strategy"—in which they translate customer service…
-
Measure Spotlights|
Expedited costs as a percentage of total cost of the logistics process group "manage logistics and warehousing"
This measure calculates the percentage of total cost of the "manage logistics and warehousing" process group that comes from expedited costs. Expedited costs refer to costs…
-
Measure Spotlights|
Premium freight charges as a percentage of total freight charges
This measure calculates the percentage of total freight charges that are premium freight charges. Premium freight charges arise when delivery of materials is completed in an…
-
Measure Spotlights|
Number of annual sales orders filled per FTE that performs the process "operate warehousing"
This measure calculates the number of annual sales orders filled per full-time equivalent (FTE) employee who performs the process "operate warehousing," which involves…
-
This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "operate outbound transportation"—in which they prepare goods for delivery…
-
This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "operate warehousing"—in which they receive, inspect, and store incoming…
-
Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" excluding "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward flow and storage of goods,…
-
Measure Spotlights|
Number of FTEs that perform the process "define logistics strategy" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed to translate customer service requirements into capacity…
-
Measure Spotlights|
Total transportation cost per $1,000 revenue
This measure calculates the total cost per $1,000 revenue of moving product from an enterprise to customer locations, including loading and unloading trucks, transporting the…
-
Measure Spotlights|
Total transportation cost as a percentage of revenue
This measure calculates total annual transportation cost as a percentage of revenue. Transportation costs are the costs of moving product from your enterprise to customer…
-
Measure Spotlights|
Percentage of products, launched with embedded software, meeting quality targets
This measure calculates percentage of products launched with embedded software (including variants planned during initial development) that meet quality targets. This…
-
Measure Spotlights|
Average number of components (part numbers) per product unit
This measure calculates average number of components (part numbers) per product unit. This Supplemental Information measure is intended to help companies evaluate additional…
-
Measure Spotlights|
Percentage of product cost allocated to software
This measure calculates percentage of product cost allocated to software. This Supplemental Information measure is intended to help companies evaluate additional variables…
-
Measure Spotlights|
Percentage of product cost allocated to electrical components
This measure calculates percentage of product cost allocated to electrical components. This Supplemental Information measure is intended to help companies evaluate…
-
Measure Spotlights|
Percentage of product cost allocated to mechanical components
This measure calculates percentage of product cost allocated to mechanical components. This Supplemental Information measure is intended to help companies evaluate…