Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost of the phase 'design and develop product/services' per $1,000 revenue
This measure calculates the total cost (per $1,000 revenue) of the phase ‘design and develop products/services,' which includes assigning resources to product/service…
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Measure Spotlights|
Total cost to perform the process group "deliver service to customer" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function allocated to the process group "deliver service to customer," which involves validating…
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Measure Spotlights|
Percentage of total innovation spend allocated to categories other than enhancements, extensions, and new or white space opportunities
This measure calculates the percentage of total innovation spend allocated to categories other than enhancements, extensions, and new or white space opportunities. It is part…
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Measure Spotlights|
Percentage of new idea development from internal sources
This measure calculates the percentage of new ideas developed from internal sources. It is part of a set of Process Efficiency measures that help companies optimize the…
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Measure Spotlights|
Percentage of new ideas from external sources
This measure calculates the percentage of new ideas for products/services that come from external sources (e.g., clients/customers, competitors, consultants, partners, and…
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Measure Spotlights|
Total cost to perform the process group "deliver service to customer" per $1,000 revenue
This measure calculates total cost to perform the process group "deliver service to customer" per $1000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "deliver service to customer" per $1 billion revenue
This measure calculates total cost to perform the process group "deliver service to customer" per $1 billion revenue. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Average percentage variance from budget for existing product/service extension projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for existing product/service extensions and dividing that by 12. An existing…
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Measure Spotlights|
Average time-to-profitability in months for existing product/service improvement and extension projects
This measure calculates the average number of months that elapse from the start of the "design and develop product/service" process (when resources are first assigned) to the…
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Measure Spotlights|
Average percentage variance from budget for existing product/service improvement projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for existing product/service improvements and dividing that by 12. An existing…
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Measure Spotlights|
Average percentage variance from budget for new product/service development projects
This measure is calculated by taking the sum of the absolute value of monthly budget variances for new product/service development and dividing that by 12. It is part of a…
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This measure calculates the average cost of an existing product or service improvement/extension project from the time it starts as an idea up through its initial set of…
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Measure Spotlights|
Average project cost of new product/service developments from start of design and develop product/service process through support product manufacturing or service delivery process
This measure calculates the average cost to develop a new product or service from the time it starts as an idea up through its initial set of commercial runs,. "Which are…
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Measure Spotlights|
Number of product/service extensions generated per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of product/service extensions generated per full-time equivalent (FTE) employee dedicated to the ‘generate new product and service ideas'…
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Measure Spotlights|
Number of product/service improvements generated per FTE that carries out the phase 'generate new product/service ideas'
This measure calculates the number of product/service improvements generated per full-time equivalent (FTE) employee dedicated to the ‘generate new product and service ideas'…