Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems costs to perform the process group "reward and retain employees" per process group FTE
This measure calculates systems costs to perform the process group "reward and retain employees" per process group full-time equivalent employee (FTE). Systems cost refers to…
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Response time in hours for non-routine "reward and retain employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Number of remote business entity employees per FTE that performs the process group "reward and retain employees"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "reward and retain employees."…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" per process group FTE
This measure calculates total cost to perform the process group "reward and retain employees"per process group full time equivalent (FTE). Total cost is the sum of personnel …
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per process group FTE
This measure calculates personnel cost to perform the process group "reward and retain employees" per process group full time equivalent (FTE). Personnel cost refers to…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "reward and retain employees"
This measure calculates the total cost per "reward and retain employees" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus on…
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Total cost, excluding overhead cost, for the business entity's knowledge management program per business entity employee
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per business entity employee. KM is responsible…
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Total cost, excluding overhead cost, for the business entity's knowledge management program per FTE that directly supports it
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per full-time equivalent (FTE) employee that…
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Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (staff) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (staff) costs directly…
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Costs for KM meetings, events, marketing, and training per $1,000 revenue
This measure calculates cost per $1,000 revenue for knowledge management (KM) meetings, events, marketing, and training. KM is responsible for organizing an entity's…
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KM costs other than personnel for staff and contractor personnel, outsourcing, systems, meetings, events, marketing, and training per $1,000 revenue
This measure calculates total knowledge management (KM) costs other than personnel for staff and contractor personnel, outsourcing, systems, meetings, events, marketing, and…
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Funding for KM program, initiative, or service from central/enterprise funding source per $1,000 revenue
This measure calculates funding for the knowledge management (KM) program, initiative, or service that comes from central/enterprise funding source, per $1,000 revenue. KM is…
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Funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services per $1,000 revenue
This measure calculates funding for the knowledge management (KM) program, initiative, or service from allocations from business units, functions, or groups leveraging KM…
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This measure calculates funding for the knowledge management (KM) program, initiative, or service that comes from sources other central/enterprise funding source or…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (contractor) costs directly…