Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days to refresh the cash flow forecast
This measure calculates the number of days it takes to refresh the cash flow forecast. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Total cost of the process group "manage treasury operations" per bank used in cash collection network
This measure calculates the total cost per bank used in the cash collection network to perform the process group "manage treasury options," which consists of managing a…
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Total cost of the process group "Manage treasury operations" per bank used in cash disbursement network
This measure calculates the total cost per bank used in the cash disbursement network to perform the process group "manage treasury options," which consists of managing a…
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Total cost of the process group "Manage treasury operations" per global legal entity supported
This measure calculates the total cost per global legal entity supported for the process group "manage treasury operations," which consists of managing a business'…
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Measure Spotlights|
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates the organization's expenditure in personnel (staff) costs directly associated with leading, managing, and supporting the knowledge management (KM)…
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Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
This measure calculates the number of business entity employees that participate in approaches and activities included in the knowledge management (KM) program, initiative,…
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Percentage of KM applications, platforms, or technologies hosted in the cloud
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted in the cloud. KM is the function responsible for…
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Percentage of funding for KM applications, platforms, or technologies from the KM program, initiative, or service
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the KM program, initiative, or…
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Number of banks used in cash collection network per FTE that performs the process group "manage treasury operations"
This measure calculates the number of banks used in the cash collection network per full-time equivalent (FTE) employee that performs the process "manage treasury operations,…
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Number of banks used in cash disbursement network per FTE that performs the process group "manage treasury operations"
This measure calculates the number of banks used in cash disbursement network per full-time equivalent (FTE) employee that performs the process "manage treasury operations,"…
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Number of foreign currencies involved in foreign exchange hedging program per FTE that performs the process group "manage treasury operations"
This measure calculates the number of foreign currencies involved in the foreign exchange hedging program per full-time equivalent (FTE) employee that performs the process…
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Number of unique places available for users to search for information inside the organization
This measure calculates number of unique places available for users to search for information inside the organization. This Supplemental Information measure is intended to…
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Number of global legal entities supported per FTE that performs the process group "manage treasury operations"
This measure calculates the number of global legal entities supported per full-time equivalent employee that performs the process group "manage treasury operations," which…
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Return on invested capital
This measure calculates the amount of gain made on invested capital relative to the cost of the investment. It is part of a set of Process Efficiency measures that help…
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Number of bank accounts per FTE that performs the process group "manage treasury operations"
This measure calculates the number of corporate bank accounts managed by this finance shared services center (SSC) per full-time equivalent (FTE) that performs the process…