Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in business days to process time record data and enter into payroll system
This measure calculates the number of business days that elapse between receiving a time record from the employee and entering the data into the financial system that…
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Measure Spotlights|
Cycle time in business days to reflect a new employee in the payroll system
This measure calculates the number of business days it takes to reflect a new employee in the financial system that calculates employee wages based on factors such as taxes,…
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Measure Spotlights|
Cycle time in business days to remove a terminated employee from the payroll system
This measure calculates the number of business days it takes to remove a terminated employee from the financial system that calculates employee wages based on factors such as…
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Measure Spotlights|
Cycle time in business days to resolve a payroll error
This measure calculates the number of business days it takes to resolve a payroll error. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Measure Spotlights|
Total cost to perform the process "manage pay" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including…
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Measure Spotlights|
Total cost to perform the process "manage pay" per payroll disbursement
This measure calculates the total cost per payroll disbursement to perform the "manage pay" process, which involves calculating employee payroll for each pay period,…
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Measure Spotlights|
Percentage of time records that are processed first time error free
This measure calculates the percentage of time records that are processed error free the first time. A time record is a single line item on an individual employee's time…
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Measure Spotlights|
Percentage of time records that are returned to the employee/field for validation and/or correction
This measure calculates the percentage of time records that are returned to the employee/field for validation and/or correction. A time record is a single line item on an…
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Measure Spotlights|
Payment errors as a percentage of total payroll disbursements
This measure calculates the percentage of total payroll disbursements that have payment errors. A payroll disbursement is a transfer of funds from the payroll department to…
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Measure Spotlights|
Percentage of employees receiving payroll disbursements via direct deposit
This measure calculates the percentage of employees receiving payroll disbursements via direct deposit, in which an employee's regular wages are electronically deposited…
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Measure Spotlights|
Percentage of payroll disbursements that include retroactive pay adjustments
This measure calculates the percentage of payroll disbursements that include retroactive pay, which is necessary when a pay adjustment has to be made effective in the system…
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Measure Spotlights|
Percentage of time records that are submitted electronically
This measure calculates the percentage of time records that are submitted electronically. A time record is a single line item on an individual employee's time sheet/card…
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Measure Spotlights|
Percentage of time records that are entered manually into the payroll system
This measure calculates the percentage of time records that are entered manually into the financial system that calculates employee wages based on factors such as taxes,…
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Measure Spotlights|
Percentage of payroll disbursements that include garnished wages
This measure calculates the percentage of payroll disbursements which included garnished wages. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Cycle time in business days from HR/benefits system cut-off until payroll system cut-off date
This measure calculates the number of business days that elapse between the final date that changes can be made to the HR/benefits system (e.g., employee data changes, new…