Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source and select employees" that comes from personnel cost. Activities in…
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Percentage of time talent acquisition employees spend on explaining the hiring process to hiring managers today
This measure calculates percentage of time talent acquisition employees spend on explaining the hiring process to hiring managers today. This Supplemental Information measure…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on posting jobs and managing external marketing today
This measure calculates percentage of time talent acquisition employees spend on posting jobs and managing external marketing today. This Supplemental Information measure is…
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Percentage of time talent acquisition employees spend on sourcing the best candidates in the market today
This measure calculates percentage of time talent acquisition employees spend on sourcing the best candidates in the market today. This Supplemental Information measure is…
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Percentage of time talent acquisition employees spend on screening and selecting the right talent for your business today
This measure calculates percentage of time talent acquisition employees spend on screening and selecting the right talent for your business today. This Supplemental…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…
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Number of FTEs that perform the process group "recruit, source, and select employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "recruit, source, and select employees."…
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Average time in days to resolve retail supply related issues with quality
This measure calculates average time in days to resolve retail supply related issues with quality. This Cycle Time measure is intended to help companies analyze this duration…
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Annual percentage change in savings in Goods Not For Resale (GNFR)
This measure calculates annual percentage change in savings in Goods Not For Resale (GNFR). Goods Not For Resale is the procurement of all goods and services a retailer…
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Measure Spotlights|
Average procure-to-pay cycle time in days
This measure calculates the number of days required to pay suppliers from the time a purchase order is placed until the time payment is complete. It is part of a set of Cycle…
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Percentage of new hires that originated from employee referrals
This measure calculates the percentage of new hires sourced from employee referrals. It is part of a set of Supplemental Information measures that help companies evaluate…
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New employees as a percentage of total business entity employees
This measure calculates the percentage of new employees out of total business entity employees. As part of a set of Supplemental Information measures, it helps companies…
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Measure Spotlights|
Number of new hires per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of new hires per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that performs the…
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Percentage of purchase order line items received complete
This measure calculates the percentage of purchase order line items that were received with all items complete. "Complete" means that the quantity ordered was the same as the…