Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per process FTE
This measure calculates personnel cost to perform the process "manage employee relations" per process full-time equivalent employee (FTE). Personnel cost refers to employee…
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Systems cost to perform the process "manage employee relations" per $100,000 revenue
This measure calculates systems cost to perform the process "manage employee relations" per $100,000 revenue. Systems cost refers to a variety of expenses related to computer…
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Total cost to perform the process "manage employee relations" per process FTE
This measure calculates total cost to perform the process "manage employee relations" per process full-time equivalent employee (FTE). Total cost is the sum of personnel …
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Outsourced cost to perform the process group "redeploy and retire employees" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "redeploy and retire employees," which consists of promotion/demotion/transfer…
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Measure Spotlights|
Number of FTEs that perform the process group "redeploy and retire employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "redeploy and retire employees," which…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "redeploy and retire employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "redeploy and retire employees," which…
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Number of internal hires per "redeploy and retire employees" FTE
This measure calculates the number of internal hires per full-time equivalent (FTE) employee for the "redeploy and retire employees" process group, which consists of…
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Percentage of vacancies filled by internal candidates for middle management/specialists
This measure calculates the percentage of vacancies filled by internal candidates for middle management/specialists (i.e. managers with budgetary and/or supervisory…
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Percentage of vacancies filled by internal candidates for operational workers/office staff
This measure calculates the percentage of vacancies filled by internal candidates for operational workers/office staff (i.e. those who do not have any management…
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Percentage of vacancies filled by internal candidates for senior management/executives
This measure calculates the percentage of vacancies filled by internal candidates for senior management/executives (i.e. the highest-ranking officers and managers below…
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Average furlough duration in calendar days
This measure calculates an average furlough duration in calendar days (incl. weekends). A furlough is a temporary reduction of workforce with continuation of benefits, where…
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Temporary layoffs as a percentage of total business entity employees
This measure calculates temporary layoffs as a percentage of total business entity employees. This Supplemental Information measure is intended to help companies evaluate…
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Number of remote business entity employees per FTE that performs the process group "redeploy and retire employees"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "redeploy and retire employees,This…
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Furloughs with pay as a percentage of total business entity employees
This measure calculates furloughs with pay as a percentage of total business entity employees. A furlough is a temporary reduction of workforce with continuation of benefits,…
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Furloughs without pay as a percentage of total business entity employees
This measure calculates furloughs without pay as a percentage of total business entity employees. A furlough is a temporary reduction of workforce with continuation of…