Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of payroll disbursements that are manual checks/payments
This measure calculates the percentage of payroll disbursements that are manual checks/payments. A payroll disbursement is a transfer of funds from the payroll department to…
-
Measure Spotlights|
Cycle time in business days between the time period cut-off for employees and the payroll transmit date
This measure calculates the number of business days that elapse between the time period cut-off for employees and the date that payroll is disbursed to employees and direct…
-
Measure Spotlights|
Cycle time in business days to process time record data and enter into payroll system
This measure calculates the number of business days that elapse between receiving a time record from the employee and entering the data into the financial system that…
-
Measure Spotlights|
Cycle time in business days to reflect a new employee in the payroll system
This measure calculates the number of business days it takes to reflect a new employee in the financial system that calculates employee wages based on factors such as taxes,…
-
Measure Spotlights|
Cycle time in business days to remove a terminated employee from the payroll system
This measure calculates the number of business days it takes to remove a terminated employee from the financial system that calculates employee wages based on factors such as…
-
Measure Spotlights|
Cycle time in business days to resolve a payroll error
This measure calculates the number of business days it takes to resolve a payroll error. It is part of a set of Cycle Time measures that help companies analyze the duration…
-
Measure Spotlights|
Business days the HR/Benefits system is open for employee data changes, new hires and termination during payroll period
This measure calculates the number of business days the HR/Benefits system is open for employee data changes, new hires, and termination during payroll period. It is part of…
-
Measure Spotlights|
Percentage of time records that are processed first time error free
This measure calculates the percentage of time records that are processed error free the first time. A time record is a single line item on an individual employee's time…
-
Measure Spotlights|
Percentage of time records that are returned to the employee/field for validation and/or correction
This measure calculates the percentage of time records that are returned to the employee/field for validation and/or correction. A time record is a single line item on an…
-
Measure Spotlights|
Payment errors as a percentage of total payroll disbursements
This measure calculates the percentage of total payroll disbursements that have payment errors. A payroll disbursement is a transfer of funds from the payroll department to…
-
Measure Spotlights|
Percentage of employees receiving payroll disbursements via direct deposit
This measure calculates the percentage of employees receiving payroll disbursements via direct deposit, in which an employee's regular wages are electronically deposited…
-
Measure Spotlights|
Percentage of payroll disbursements that include retroactive pay adjustments
This measure calculates the percentage of payroll disbursements that include retroactive pay, which is necessary when a pay adjustment has to be made effective in the system…
-
Measure Spotlights|
Cycle time in business days from HR/benefits system cut-off until payroll system cut-off date
This measure calculates the number of business days that elapse between the final date that changes can be made to the HR/benefits system (e.g., employee data changes, new…
-
Measure Spotlights|
Cycle time in business days from notification of required garnishment to the time the garnishment is processed in the payroll system and scheduled for withholding
This measure calculates the number of business days that elapse from notification of a required garnishment to the time the garnishment is processed in the payroll system and…
-
Measure Spotlights|
Percentage of payroll disbursements that include garnished wages
This measure calculates the percentage of payroll disbursements which included garnished wages. This Supplemental Information measure is intended to help companies evaluate…