Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process group "manage employee information and analytics" per $1,000 revenue
This measure calculates systems cost to perform the process group "manage employee information and analytics" per $1,000 business entity revenue. Systems cost refers to a…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information and analytics" per business entity employee
This measure calculates systems cost to perform the process group "manage employee information and analytics" per business entity employee. Systems cost refers to a variety…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates personnel cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Personnel cost…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates systems cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Systems cost refers…
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Measure Spotlights|
Outsourced cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates outsourced cost of the process group "manage employee information and analytics" as a percentage of total process group cost. Outsourced cost refers…
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Measure Spotlights|
Number of remote business entity employees per FTE that performs the process group "manage employee information and analytics"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "manage employee information and…
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Measure Spotlights|
Cycle time in calendar days to fulfill an ad hoc information request
This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "manage employee information and analytics"
This measure calculates total cost to perform the HR function per full time equivalent (FTE) that performs the process group "manage employee information and analytics"…
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Measure Spotlights|
Total cost to perform the process group "govern and manage product/service development program" per $1,000 revenue
This measure calculates total cost to perform the process group "govern and manage product/service development program" per $1,000 business entity revenue. Total cost is the…
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Measure Spotlights|
Percentage of new product/service development projects launched on time
This measure calculates the percentage of new product/service development projects that are completed and made ready for marketing/sale on time, relative to the launch date…
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Measure Spotlights|
Percentage of total annual revenue from generating variants in engineering
This measure calculates, for engineer to order models, the percentage of total annual revenue from generating variants in engineering. This Supplemental Information measure…
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Measure Spotlights|
Number of FTEs that perform the process "develop and manage time and attendance" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "develop and manage time and attendance". The…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "develop and manage time and attendance"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "develop and…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee communication"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
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Measure Spotlights|
Number of FTEs that perform the process "manage employee communication" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process "manage employee communication" per $1 billion revenue. The process "manage…