Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in behavioral skills (e.g., agility, adaptability to…
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This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in business skills (e.g., analytics, business acumen…
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Average time in calendar days (including weekends) to close an identified skill or capability gap in leadership skills through training
This measure calculates average time in calendar days (including weekends) to close an identified skill or capability gap in leadership skills through training. Cycle time is…
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Percentage of workforce that exclusively works from home/remotely
This measure calculates the percentage of workforce that works from home/remotely exclusively. Remote employees are those who have a work arrangement whereby they do not…
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Percentage of workforce that exclusively works at an employer provided workspace
This measure calculates the percentage of workforce that works at an employer provided workspace exclusively. This Supplemental Information measure is intended to help…
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Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Percentage of returned product flowing through the same logistics network as primary products
This measure calculates the percentage of returned product that flows through the same logistics network as primary products—as opposed to flowing through an independent…
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Percentage of new logistics providers that are screened using environmental sustainability criteria
This measure calculates percentage of new logistics providers that are screened using environmental sustainability criteria. This Supplemental Information measure is intended…
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Percentage of existing logistics providers that are regularly assessed for their environmental sustainability
This measure calculates percentage of existing logistics providers that are regularly assessed for their environmental sustainability. This Supplemental Information measure…
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Percentage of total annual packing material consumption that is from recycled/re-used materials
This measure calculates percentage of total annual packing material consumption is from recycled/re-used materials. This Supplemental Information measure is intended to help…
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Percentage of total annual packing material consumption that is from renewable sources
This measure calculates percentage of total annual packing material consumption is from renewable sources. This Supplemental Information measure is intended to help companies…
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Percentage of legal services FTEs that perform other legal services processes
This measure calculates percentage of legal services full-time equivalent employees (FTEs) that perform other legal services processes. (i.e. excluding process groups …
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Percentage of legal services FTEs that perform the process group 'manage outside counsel'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'outside counsel'. The process group …
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Percentage of legal services FTEs that perform the process group 'manage regulatory activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'regulatory activities'. The process…
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Percentage of legal services FTEs that perform the process group 'manage litigation and dispute resolution'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'litigation and dispute resolution'. The…