Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "perform revenue accounting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "perform revenue accounting," which involves comparing revenue targets to reality and…
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Measure Spotlights|
Percentage of invoices processed error free the first time
This measure calculates the percentage of invoices processed error free the first time. An invoice is a bill prepared by a seller of goods or services and submitted to the…
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Measure Spotlights|
Total cost to perform the processes "process accounts receivable (AR)" and "manage and process collections" per $1,000 revenue
This measure calculates total annual cost to perform the processes "process accounts receivable (AR)" and "manage and process collections" per $1,000 business entity revenue…
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Total cost to perform the process "manage and process adjustments/deductions" per adjustment/deduction
This measure calculates the total cost per adjustment/deduction to perform the process "manage and process adjustments/deductions," which consists of creating and providing…
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Measure Spotlights|
Total cost to perform the process "manage and process adjustments/deductions" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "manage and process adjustments/deductions," which consists of…
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Total cost to perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to process funds received, whether by check or electronically; coordinate and follow through on collecting payments…
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Measure Spotlights|
Number of adjustments/deductions per FTE that performs the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions"
This measure calculates the number of adjustments/deductions per full time equivalent (FTE) that performs the processes "process accounts receivable (AR)", "manage and…
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Number of receipts processed per FTE that performs the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions"
This measure calculates the number of receipts processed per full time equivalent (FTE) that performs the processes "process accounts receivable (AR)", "manage and process…
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates personnel cost to perform the process "invoice customer" as a percentage of total process cost. Personnel cost refers to employee personnel…
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Personnel cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates personnel cost to perform the process "process customer credit" as a percentage of total process cost. Personnel cost refers to employee personnel…
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Systems cost to perform the process "invoice customer" as a percentage of total process cost
This measure calculates systems cost to perform the process "invoice customer" as a percentage of total process cost. Systems cost refers to a variety of expenses related to…
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Measure Spotlights|
Percentage of sales orders received through new (such as digital/electronic) channels
This measure calculates the percentage of sales orders that are received through new channels. New channels include digital or electronic channels, such as internet,…
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Measure Spotlights|
E-commerce sales as a percentage of retail sales
This measure calculates e-commerce sales as a percentage of retail sales. Electronic Commerce or E-Commerce involves the buying and selling of products and services by…
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Retail on-shelf/in-stock availability rate
This measure calculates the on-shelf availability/in-stock rate for products available for sale to the shopper. Product availability is defined as a product for sale to a…
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Average value of a retail e-commerce order
This measure calculates average value of e-commerce orders. This Supplemental Information measure is intended to help companies evaluate additional variables related to the…