Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Asset turns
This measure helps companies calculate their total annual asset turns, which is defined as gross product revenue divided by total net assets. It is part of a set of Process…
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Measure Spotlights|
Direct labor availability for manufacturing
This measure calculates the percentage of direct labor in manufacturing that is available for manufacturing activities. Direct labor refers to labor full-time equivalent (FTE…
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Measure Spotlights|
Percentage of total labor used in manufacturing classified as direct labor
This measure calculates the percentage of total labor used in manufacturing that is classified as direct labor. Direct labor refers to labor full-time equivalent (FTE)…
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Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function allocated to the process group "produce/manufacture/deliver product," which involves…
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Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" per $1,000 revenue
This measure calculates total cost to perform the process group "produce/manufacture/deliver product" per $1000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for scheduling production; producing the product and delivering it to the appropriate site; and scheduling and…
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Unplanned machine/equipment downtime as a percentage of scheduled run time
This measure helps companies calculates the percentage of scheduled run time that is disrupted by unplanned machine/equipment downtime. Note that unplanned machine/equipment…
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Measure Spotlights|
Finished-product first-pass quality yield for primary products
This measure calculates the percentage of finished primary (or high level) products that meet all quality specifications at a final test point. It is part of a set of Process…
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Percentage of learning days delivered through the use of external partners such as vendors and universities
This measure calculates percentage of per-employee learning days for the business entity delivered by external partners (e.g. vendors, universities etc.) This Supplemental…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per process FTE
This measure calculates total cost to perform the process "develop and train employees" per process full time equivalent (FTE). Total cost is the sum of personnel …
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Measure Spotlights|
Percentage of annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills
This measure calculates percentage of annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills. This…
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 business entity revenue to perform the process group "develop and train employees". Personnel cost refers to employee…
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "develop and train employees". Personnel cost refers to employee personnel…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process "develop and train employees"
This measure calculates the number of business entity employees per total number of full time equivalents (FTEs) that perform the process "develop and train employees". The…
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Measure Spotlights|
Number of FTEs that perform the process "develop and train employees" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) that perform the process "develop and train employees" per $1 billion revenue of business entity. The Process …