Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the IT group/function
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the IT group/function. This Cost Effectiveness measure is intended to…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from the digital group/function
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from the digital group/function. This Cost Effectiveness measure is…
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Measure Spotlights|
Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of…
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Measure Spotlights|
Total cost to perform the process group "govern and manage product/service development program" per $1,000 revenue
This measure calculates total cost to perform the process group "govern and manage product/service development program" per $1,000 business entity revenue. Total cost is the…
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Measure Spotlights|
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates the organization's expenditure in personnel (staff) costs directly associated with leading, managing, and supporting the knowledge management (KM)…
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Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
This measure calculates the number of business entity employees that participate in approaches and activities included in the knowledge management (KM) program, initiative,…
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Measure Spotlights|
Percentage of KM applications, platforms, or technologies hosted in the cloud
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted in the cloud. KM is the function responsible for…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from the KM program, initiative, or service
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the KM program, initiative, or…
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Measure Spotlights|
Percentage of new product/service development projects launched on time
This measure calculates the percentage of new product/service development projects that are completed and made ready for marketing/sale on time, relative to the launch date…
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Measure Spotlights|
Percentage of total annual revenue from generating variants in engineering
This measure calculates, for engineer to order models, the percentage of total annual revenue from generating variants in engineering. This Supplemental Information measure…
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Measure Spotlights|
Number of FTEs for product development phases per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that work on the "develop and manage products and services" function…
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Measure Spotlights|
Number of unique places available for users to search for information inside the organization
This measure calculates number of unique places available for users to search for information inside the organization. This Supplemental Information measure is intended to…
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Measure Spotlights|
Percentage change in average time to launch manufacturing for a new product in the past 12 months
This measure calculates percentage change in average time to launch manufacturing for a new product in the past 12 months. This Supplemental Information measure is intended…
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Measure Spotlights|
Average time to launch manufacturing for a new product
This measure calculates average time to launch manufacturing for a new product. This Cycle Time measure is intended to help companies analyze this duration related to the…
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Measure Spotlights|
Average time to launch manufacturing for a new product measured 12 months ago
This measure calculates average time to launch manufacturing for a new product measured 12 months ago. This Cycle Time measure is intended to help companies analyze this…