Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of monthly non-routine "reward and retain employees" inquiries per business entity employee
This measure calculates the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
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Measure Spotlights|
Number of monthly routine "reward and retain employees" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
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Measure Spotlights|
Number of total monthly "reward and retain employees" inquiries per business entity employee
This measure calculates number of total monthly "reward and retain employees" inquiries per business entity employee. The Process group "reward and retain employees" includes…
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Measure Spotlights|
Number of monthly non-routine "reward and retain employees" inquiries per process group FTE
This measure calculates number of monthly non-routine "reward and retain employees" inquiries per process group full-time equivalent employee (FTE). The Process group "reward…
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Measure Spotlights|
Number of total monthly "reward and retain employees" inquiries per process group FTE
This measure calculates number of total monthly "reward and retain employees" inquiries per process group full time equivalent (FTE). The Process group "reward and retain…
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Measure Spotlights|
Average furlough duration in calendar days
This measure calculates an average furlough duration in calendar days (incl. weekends). A furlough is a temporary reduction of workforce with continuation of benefits, where…
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Temporary layoffs as a percentage of total business entity employees
This measure calculates temporary layoffs as a percentage of total business entity employees. This Supplemental Information measure is intended to help companies evaluate…
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Number of remote business entity employees per FTE that performs the process group "redeploy and retire employees"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "redeploy and retire employees,This…
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Personnel cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from personnel cost. Activities in this process…
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "reward and retain employees." Activities in this process group include…
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per $1,000 revenue
This measure calculates the personnel cost to perform the process group "reward and retain employees" per $1,000 revenue. Personnel cost refers to employee personnel…
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Furloughs with pay as a percentage of total business entity employees
This measure calculates furloughs with pay as a percentage of total business entity employees. A furlough is a temporary reduction of workforce with continuation of benefits,…
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Measure Spotlights|
Furloughs without pay as a percentage of total business entity employees
This measure calculates furloughs without pay as a percentage of total business entity employees. A furlough is a temporary reduction of workforce with continuation of…
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Measure Spotlights|
Systems costs to perform the process group "reward and retain employees" per process group FTE
This measure calculates systems costs to perform the process group "reward and retain employees" per process group full-time equivalent employee (FTE). Systems cost refers to…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information and analytics" per process group FTE
This measure calculates personnel cost to perform the process group "manage employee information and analytics" per process group FTE (Full Time Equivalent). Personnel cost…