Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "manage and process collections"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) that perform the process group "manage and process collection," which…
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Measure Spotlights|
Number of active customers managed per FTE that performs the process "manage and process collections"
This measure calculates the number of active customers managed per full-time equivalent (FTE) employee that performs the process "manage and process collections," which…
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Measure Spotlights|
Other cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates other cost to perform the process "manage and process collections" as a percentage of total process cost. Other cost refers to costs other than…
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Measure Spotlights|
Other cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates other cost to perform the process "manage and process collections" per $100,000 business entity revenue. Other cost refers to costs other than…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" as a percentage of total order-to-cash process cost
This measure calculates the total cost to perform the process "manage and process collections"—which consists of posting entries to respective accounts, preparing accounts…
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Measure Spotlights|
Overhead cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates overhead cost to perform the process "manage and process collections" as a percentage of total process cost. Overhead cost refers to expenses that an…
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Measure Spotlights|
Overhead cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates overhead cost to perform the process "manage and process collections" per $100,000 business entity revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Maximum value of uncollectable balance that can be written off without approval
This measure projects the maximum value of uncollectable balance that can be written off without approval. Uncollectable balances are amounts owed to your business unit for…
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Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from outsourced cost. Core components of this…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from overhead and other costs. Core components of…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" per $1,000 revenue
This measure calculates overhead and other costs per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Percentage of invoice line items that is adjusted by the customer prior to payment
This measure calculates the percentage of invoice line items adjusted by the customer prior to payment. An invoice line item is a single entry on an invoice. For example, an…
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Measure Spotlights|
Percentage of FTEs that perform the process "manage and process collections" that perform the activity "establish policies/procedures for delinquent accounts"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the process group "manage and process collections"—which consists of posting…