Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from systems cost. Core components of this…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage reporting processes"
This measure calculates the percentage of full time equivalents (FTEs) that perform the process group "manage employee information" who perform the process "manage reporting…
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Measure Spotlights|
Other cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from other cost. Core components of this…
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Measure Spotlights|
Number of FTEs that perform the process "manage reporting processes" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process "manage reporting processes" per $1 billion revenue. The process "manage…
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Measure Spotlights|
Outsourced cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from outsourced cost. Core components of this…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Total labor cost to maintain and support HRIS as a percentage of total business entity personnel cost
This measure calculates the percentage of total business entity personnel cost that comes from total labor cost to maintain and support the Human Resources Information System…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "manage employee information"
This measure calculates the total cost per "manage employee information" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus on…
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Measure Spotlights|
Percentage of employee transactions completed using Employee Self-Service (ESS) system
This measure calculates the percentage of all employee transactions conducted using an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Percentage of manager transactions completed using Manager Self-Service (MSS) system
This measure calculates the percentage of all manager transactions conducted using a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Average supplier lead time in days on purchased materials
This measure helps companies calculate the average number of days in supplier lead time on purchased materials, which begins with the transmission of the purchase order and…
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Measure Spotlights|
Systems cost to perform the procurement process group per $100,000 revenue
This measure calculates the systems cost per $1,000 revenue to perform the procurement process group which includes the business activities of procurement planning,…
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Measure Spotlights|
Total annual cost takeout savings on purchased goods and services per $500 million purchases
This measure calculates the total annual cost takeout savings per $500 million purchases. Cost takeout is defined as paying less for what was already being purchased,…
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Measure Spotlights|
Total annual cost avoidance savings on purchased goods and services per $500 million purchases
This measure calculates the total annual cost avoidance savings per $500 million purchases. Cost avoidance is reducing future costs (intangible savings) typically achieved…