Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of Inventory counting work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in inventory counting (cycle counts) is significantly aided by intelligent automation (e.g., autonomous…
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Measure Spotlights|
Percentage of inventory verification / recalls work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in tracking for inventory verification / recalls is significantly aided by intelligent automation (e.g.,…
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Measure Spotlights|
Percentage of routing and scheduling work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in routing and scheduling is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Percentage of freight mode decisions work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in freight mode decisions is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Percentage of carrier selection decisions work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in carrier selection decisions is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Percentage of online retail orders delivered complete and on time
This measure calculates percentage of online orders delivered complete and on time. In the context of this measure, "delivered complete" means that all of the order line…
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Measure Spotlights|
Annual value of damaged or expired retails products as percentage of average annual retail inventory value
This measure calculates annual value of damaged or expired retails products as percentage of average annual retail inventory value. This Cost Effectiveness measure is…
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Measure Spotlights|
Dock-to-stock cycle time in hours for supplier deliveries
This measure identifies the average dock-to-stock cycle time in hours for supplier delivery. Cycle time begins when the business entity receives delivery from the suppliers…
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Measure Spotlights|
Cycle time in calendar days (including weekends) from the identification of a control violation until the violation is reported/communicated to the control or process owner
This measure calculates the number of calendar days (including weekends) that elapse from the identification of a control violation until the violation is reported…
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Measure Spotlights|
Cycle time in days from reporting of a control violation until investigation is completed and remediation steps/control changes are developed
This measure calculates the number of days that elapse from reporting of a control violation until investigation is completed and remediation steps/control changes are…
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This measure calculates the number of calendar days (including weekends) that elapse from identification of change in risk until changes to risk management policies and…
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Measure Spotlights|
Sales order accurate documentation rate
This measure calculates the number of annual sales orders delivered with accurate documentation divided by the total number of annual sales orders. Accurate documentation…
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Measure Spotlights|
Full trailer-load or full container-load capacity utilization
This measure calculates the full trailer-load or full container-load capacity utilization, which is computed as the total space in cube or weight used across all shipments…
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Measure Spotlights|
Percentage of sales orders shipped as part of full-load shipments
This measure calculates the percentage of all sales orders that were shipped as part of full-load shipments. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Personnel cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…