Sales order accurate documentation rate

This measure calculates the number of annual sales orders delivered with accurate documentation divided by the total number of annual sales orders. Accurate documentation refers to complete, correct, and readily available shipping/payment/ compliance/other documentation as required by the customer, government, or other regulatory entity. This measure is part of a set of Process Efficiency measures that help companies optimize the performance of their "operate outbound transportation" process by minimizing waste and refining resource consumption.

Benchmark Data


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Measure Category:
Process Efficiency
Measure ID:
Total Sample Size:
2,508 All Companies
25th Median 75th
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Key Performance Indicator:

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Compute this Measure

Units for this measure are percent.

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Sales order accurate documentation rate

Key Terms

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Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.

Measure Scope

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Cross Industry (7.3.1)

  • - Plan, transport, and deliver outbound product (10360)
  • - Track carrier delivery performance (10361)
  • - Manage transportation fleet (10362)
  • - Process and audit carrier invoices and documents (10363)
  • - Process and audit carrier invoices and documents (10363)