Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Finished-product first-pass quality yield for primary products measured 12 months ago
This measure calculates finished-product first-pass quality yield for primary products measured 12 months ago. Finished product first-pass quality yield is the percentage of…
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Percentage of manufacturing FTEs added/hired in the past 12 months attributed to AI
This measure calculates percentage of manufacturing full-time equivalent employees (FTEs) added/hired in the past 12 months attributed to AI. This Process Efficiency measure…
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Percentage of manufacturing FTEs eliminated/redeployed in the past 12 months attributed to AI
This measure calculates percentage of manufacturing full-time equivalent employees (FTEs) eliminated/redeployed in the past 12 months attributed to AI. This Process…
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Percentage change in unplanned production downtime over the past 12 months attributed to AI
This measure calculates percentage change in unplanned production downtime over the past 12 months attributed to AI. Unplanned downtime is a measure of the time overall…
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Unplanned machine/equipment downtime as a percentage of scheduled run time measured 12 months ago
This measure calculates unplanned machine/equipment downtime as a percentage of scheduled run time measured 12 months ago. Unplanned downtime is a measure of the time overall…
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Measure Spotlights|
Percentage change in unplanned machine/equipment downtime over the past 12 months attributed to AI
This measure calculates percentage of the change in unplanned machine/equipment downtime over the past 12 months attributed to AI. Unplanned downtime is a measure of the time…
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Percentage of sales orders changed by the customer after the initial order placement
This measure calculates the percentage of sales orders altered by customers after orders have been placed. A sales order includes all transactions in a particular order. As…
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Percentage of manufacturing workforce that has completed Six Sigma training
This measure identifies the percentage of manufacturing workforce that has completed Six Sigma training. Six Sigma refers to a set of practices designed to improve…
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Percentage of total sales order line items not fulfilled due to lack of production capacity/stockouts
This measure calculates the percentage of sales order line items that were not fulfilled or completed due to lack of product availability. A sales order line item is an…
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Measure Spotlights|
Percentage of sales orders not fulfilled due to lack of production capacity/stockouts
This measure calculates the percentage of sales order that are not fulfilled or completed due to lack of product availability. It offers valuable information regarding supply…
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Percentage of sales order line items delivered on time
This measure calculates the percentage of sales order line items that were delivered on time. A sales order line item is an individual transaction listed on a sales order…
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Percentage of sales order line items placed through EDI
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Percentage of sales order line items placed through e-mail
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Percentage of sales order line items placed through telephone
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Percentage of sales order line items placed through fax and mail