Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average monthly demand forecast accuracy measured 12 months ago
This measure calculates your business entity supply chain's average monthly demand forecast accuracy, measured 12 months ago. Forecast accuracy is a measurement comparing the…
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Measure Spotlights|
Percentage change in monthly forecast accuracy over the past 12 months attributed to AI
This measure calculates percentage change in monthly forecast accuracy over the past 12 months attributed to AI. Artificial Intelligence (AI) (aka cognitive solutions) is a…
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Measure Spotlights|
Percentage of sales orders changed by the customer after the initial order placement
This measure calculates the percentage of sales orders altered by customers after orders have been placed. A sales order includes all transactions in a particular order. As…
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Measure Spotlights|
Number of products (SKUs) per FTE that performs the process group "plan for and align supply chain resources"
This measure calculates the number of products (SKUs) per full-time equivalent employee (FTE) that performs the process group "plan for and align supply chain resources,"…
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Measure Spotlights|
Forecast accuracy as a percentage of value shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
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Percentage of total sales order line items not fulfilled due to lack of production capacity/stockouts
This measure calculates the percentage of sales order line items that were not fulfilled or completed due to lack of product availability. A sales order line item is an…
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Measure Spotlights|
Percentage of sales orders not fulfilled due to lack of production capacity/stockouts
This measure calculates the percentage of sales order that are not fulfilled or completed due to lack of product availability. It offers valuable information regarding supply…
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Measure Spotlights|
Percentage of sales order line items delivered on time
This measure calculates the percentage of sales order line items that were delivered on time. A sales order line item is an individual transaction listed on a sales order…
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Percentage of sales order line items changed after initial order placement through electronic data interchange (EDI)
This measure calculates the percentage of sales order line items altered via Electronic Data Interchange (EDI) connection (a standards-based, program-to-program communication…
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Measure Spotlights|
Percentage of sales order line items changed after initial order placement through e-mail
This measure calculates the percentage of sales order line items altered via e-mail after an order has been placed. A sales order line item is an individual transaction…
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Measure Spotlights|
Percentage of sales order line items changed after initial order placement through fax and mail
This measure calculates the percentage of sales order line items altered via fax and mail after an order has been placed. A sales order line item is an individual transaction…
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Measure Spotlights|
Percentage of sales order line items changed after initial order placement through telephone
This measure calculates the percentage of sales order line items altered via telephone after an order has been placed. A sales order line item is an individual transaction…
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Measure Spotlights|
Percentage of sales order line items changed after initial order placement through the internet
This measure calculates the percentage of sales order line items altered via internet after an order has been placed. A sales order line item is an individual transaction…
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Measure Spotlights|
Percentage of sales order line items changed by the customer following initial order entry
This measure calculates the percentage of sales order line items altered by customers after orders have been placed. A sales order line item is an individual transaction…
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Measure Spotlights|
Percentage of sales order line items placed through EDI